Hotel Operations Manager - Washington, United States - State Plaza Hotel
2 weeks ago
Description
The State Plaza Hotel, a 241-suite full-service hotel, located in Foggy Bottom, the hub of the federal and international business district, has an excellent opportunity for a qualified Hotel Operations Manager.
The Hotel Operations Manager is responsible for the day-to-day operations of the hotel. This includes ensuring that the hotel is clean, staff is properly trained, and guests are receiving excellent customer service.The Hotel Operations Manager's responsibilities include:
- Maintain a high level of customer service throughout the hotel by managing staff and resources effectively
- Monitor all aspects of hotel operations, including front desk, housekeeping, maintenance, and food and beverage to ensure quality standards are met
- Respond to guest inquiries and complaints in a prompt and professional manner
- Investigate and resolve operational problems, making decisions in the best interest of the hotel and guests
- Supervise and train hotel staff
- Schedule staff shifts and assignments
- Conduct performance reviews and take disciplinary action when necessary
- Adhere to all hotel policies and procedures
Pay:
$75, $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Hotel management: 3 years (required)
Work Location:
In person
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