Assistant Manager Customer Service Lead - Granger, United States - Kabelin Ace Hardware
Description
Position Overview:
As the Assistant Manager Customer Service Lead, you will play a vital role in leading our team to provide excellent customer service, drive sales, and maintain a supportive and engaged work environment at Kabelin Ace Hardware.
If you are passionate about delivering exceptional service and have the leadership skills to inspire a dedicated team, we encourage you to join us in our mission to be "The Helpful Place.
Essential Duties and Responsibilities:
Leadership
- Manage all aspects of store operations in collaboration with the Store Manager.
- Lead by example and maintain approachability for associates and customers.
- Participate in store meetings.
- Drive store sales to meet and exceed the Plan.
- Share merchandising, cost control, or sales ideas with the Manager for followup.
- Prepare and strive for future career advancement.
- Provide an excellent representation of Kabelin Ace Hardware through fully embodying the companys core values and what it means to be The Helpful Place.
- Observe, monitor, and coach associate performance on the sales floor.
- Possess indepth product knowledge and familiarity with store layout and product locations.
- Train associates in customer service best practices.
- Drive participation in the Ace rewards program, exceeding targets.
- Review customer satisfaction survey scores and collaborate with the team to enhance overall service levels.
- Oversee the Customer Coordinator role and manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager Operations Lead & Merchandising Lead.
- Manage all store services (pipe cutting, propanerelated tasks, key cutting, key programming, screen repair, lock servicing, assembly, equipment servicing/warranty issues, engraving, etc.).
- Ensure proper associate training, supply management, and timely repairs related to all store services.
- Oversee and manage the paint department, including training, addon sales, and inventory management.
- Ensure prompt and accurate fulfillment of Online, Curbside, and Delivery Orders.
- Train the entire team on the register and oversee all cashiering functions, including training, audits, and reports.
- Promote business customer sales growth through training, credit line management, inventory maintenance, order placement, etc.
- Champion employee engagement initiatives and collaborate with the Store Manager to enhance overall engagement levels.
- Support the Assistant Store Manager Merchandising Lead in the responsibilities outlined below.
- Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager Operations Lead & Customer Service Lead.
- Train associates in merchandising best practices.
- Coordinate merchandise resets throughout the store.
- Maintain store cleanliness and organize facilities.
- Enhance frontofstore and awning presentation.
- Ensure effective que presentation for customers.
- Maintain store signage presentation, including brand and price signs.
- Execute and maintain End Caps, ensuring they are set and wellstocked.
- Execute "Win the Month" promotions.
- Execute signage kit, including planned execution, setting ads on launch date, and ensuring key items are in stock.
- Execute and maintain Power Aisles, including planning, setting, and stocking.
- Implement store product standards, focusing on shelffacing and presentation.
- Execute closeout management, item change management, and weekly price change labels.
- Act as the liaison to store support for direct vendor products, addressing damages and deficiencies.
- Promote and execute store and companywide events and promotions, including grilling events, product demo days, customer workshops, roundup donations, seasonal changes, and more.
- Collaborate with our Marketing team to curate and create local content for our social media accounts, highlighting changes in the store, new associates, etc.
- Support the Assistant Store Manager Operations Lead in the responsibilities outlined below.
- Manage daily tasks of floor associates in collaboration with the Store Manager and Assistant Manager Merchandising Lead & Customer Service Lead.
- Manage cash office operations.
- Plan and coordinate delivery schedules for timely and organized deliveries.
- Ensure efficient receiving, sorting, and stocking of deliveries according to best practices.
- Ensure safe and efficient forklift operations.
- Accurately complete receiving and transfers.
- Maintain accurate location codes throughout the store, including mango backstock.
- Manage product inventory levels, including suggested orders, nonstock ordering, and stock not kept ordering.
- Oversee cycle counts, shooting the outs, negative onhand reports, and other inventoryrelated reports.
- Efficiently process defectives and claims on a weekly basis.
- Direct preventative maintenance and repairs to maximize and protect all physical assets (e.g., build
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