Front Office Supervisor - Nashville, United States - The Joseph, A Luxury Collection Hotel, Nashville

The Joseph, A Luxury Collection Hotel, Nashville Nashville, United States

2 weeks ago

Description

Highgate Hotels - Front Office Supervisor

Location:

The Joseph Hotel - Nashville

Overview:

Join our team as a Front Office Supervisor and play a key role in ensuring a pleasant experience for our guests from check-in to checkout.

Responsibilities:

Welcome and assist guests at the Front Desk following Highgate Hotel standards.
Handle guest inquiries promptly and professionally.
Manage packages, mail, and messages for guests.
Stay knowledgeable about hotel services, promotions, and local attractions.
Ensure compliance with cash handling and credit policies.
Assist with check-ins, checkouts, and room reservations.
Be prepared to handle emergencies and follow safety procedures.
Maintain cleanliness at the Front Desk area.
Support guests with safe deposit boxes and other needs.

Qualifications:

Previous experience in hospitality is a plus.
Computer skills are essential.
Customer service experience is preferred.
Ability to work flexible hours and stand for extended periods.
Excellent communication and multitasking skills.
Strong problem-solving abilities and attention to detail.
Capable of handling confidential information with discretion.
Proactive and able to anticipate guest and operational needs.
Willingness to cross-train in different hotel departments.
Adherence to grooming standards and hotel regulations.
Attend all mandatory meetings and training sessions.

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