- Serve as primary contact forward mail, phone and voicemails in the Membership Department system and respond to members and non- members via phone and email to maintain a high level of customer satisfaction.
- Assemble member ambassador (referral program) packets on a timely basis to ensure a high level of customer satisfaction.
- Assist Membership Department staff to enter check payment batches.
- Serve as primary contact for Affinity programs, currently ASE Branded Store and Financial Literacy program, and others as necessary.
- Monitor and track customer complaints and feedback to assist in providing a high level of customer service.
- Work with Membership Department for coordination of membership renewals and to activate new members.
- Primary staff liaison to ASE Forums, provide assistance to volunteer leaders with meeting preparation, attend all group meetings, and provide meeting notes post event.
- Review Military support documents for processing military members.
- Assist with renewal mailing procedures, including correcting addresses from returned mail, pulling lists and reports, and creating invoices.
- Assemble and mail FASE certificates and plaques.
- Work to improve processes in compliance with database upgrades and be detail-oriented to maintain the integrity of the member database.
- Actively work to gather member information and expand on the database's demographic collection along with expanding its prospect management.
- Assists Membership team members in coordination and set up of volunteer group meetings including scheduling, slide preparation, and minutes.
- Provide assistance to the Membership Director in support of membership reports to the Board, steering committee, or upon request from other groups.
- Support weekly membership team meeting by orchestrating agenda items, meeting notices, and meeting notes for distribution to all ASE staff.
- Set up and manage projects and tasks effectively within Asana (or preferred project management platform).
- Participate in weekly membership team meetings, providing reports when necessary.
- Assist with managing membership material stock to assess needs and make ordering recommendations or stock changes to the Director of Membership.
- Contribute to other projects and tasks as needed in support of ASE's success or at the direction of the CEO or Deputy CEO.
- Manage and respond to project related email and phone calls, assuring a high level of customer service
- Support the organizational structure of ASE by attending staff meetings, working on task forces, seeking and attending professional development opportunities, working in a team atmosphere and cooperating with other staff members, completing minutes, meeting summaries, paperwork and timesheets in a timely manner.
- Contribute to other projects and tasks as needed in support of ASE's success.
- Perform other duties as assigned by the Supervisor, CEO, and Deputy CEO.
- Position may be assigned to attend meetings to provide staffing for other ASE-related duties. Travel, if any, will be limited to within the continental U.S.
- Strong interpersonal skills, professional appearance, and demeanor.
- Proven track record for superior customer service.
- Outgoing personality with an upbeat demeanor.
- Excellent communication (oral and written) and interpersonal skills.
- Comfort with membership-based database software and its applications.
- Competence in Windows Office software, database programs, and online applications.
- Ability to manage multiple projects in a fast-paced environment and effectively meet deadlines.
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Membership Specialist - Durham, NC, United States - American Society of Echocardiography
Description
The American Society of Echocardiography (ASE) is a nonprofit medical organization committed to advancing cardiovascular ultrasound to improve lives. ASE is a dynamic, team-oriented business with an excellent benefit package, generous PTO allotment, flexible hybrid work environment, and competitive compensation packages. ASE is seeking a full-time Membership Specialist.
Position Summary: The Membership Specialist is a full-time position focused on membership-related activities tied to ASE's strategic and operational goals. The Membership Specialist will report to the Director of Membership. This position has the potential for a hybrid work schedule but will require in-office work 1-2 days per week.
Essential Duties and Responsibilities:
Membership Coordination (90% of time)
Administrative (10% of Time)
Travel
Minimum Job Requirements:
Education: Bachelor's degree preferred. An equivalent combination of education, training, and experience will also be considered.
Experience: A minimum of 1-3 years of experience providing exceptional customer service in a professional setting. Experience working in non-profit medical environment or with an association or membership-based organization is preferred.
Specific Skills/Knowledge:
Physical Requirements:
Job requires frequent sitting, and repetitive hand and wrist movements. Must be able to work a variety of hours in order to accommodate volunteer activities. Business travel requires the ability to endure the rigors of air travel and being on one's feet for long hours.
If hired, we require that all employees be COVID 19 vaccinated. ASE will engage in an interactive process with employees requesting medical or religious accommodation.
While it is intended to be an accurate reflection of the job duties and requirements, ASE management reserves the right to modify, add, or remove duties and to assign other duties as necessary. This job description does not constitute a contract and should not be construed as a contract.
ASE is an equal opportunity employer and offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, veteran status, sexual orientation, marital status, genetic information, and other protected class characteristics.
Visit our website for more information on ASE ) and the ASE Foundation ).
Please apply online, via ASE's LinkedIn page or by sending resume directly to ASE's Human Resources Department at
PandoLogic. Category:Customer Service, Keywords:Membership Representative, Location:Durham, NC-27713
