Jobs

    Windows Support - Alpharetta, United States - Motion Recruitment

    Motion Recruitment
    Motion Recruitment Alpharetta, United States

    2 weeks ago

    Motion Recruitment background
    Accounting / Finance
    Description

    Our client is a leading organization in need of experienced Desktop Technical Support Consultants for a long-term contract position. We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

    Responsibilities:

    • Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
    • Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
    • Ensure minimal disruption to end-users by providing timely support.
    • Manage service requests:
    • Utilize the ticketing system to efficiently handle service requests.
    • Adhere to Service Level Agreements (SLAs), including response time and resolution time.
    • Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.
    • Assist with network maintenance and repairs:
    • Collaborate with service desk personnel to maintain a smooth-running network.
    • Respond to on-site network-related repair requests promptly and professionally.
    • Device and workstation setup:
    • Set up new devices, workstations, and print stations, ensuring optimal functionality.
    • Assign default printers and configure necessary settings.
    • Inventory management and record-keeping:
    • Maintain a comprehensive data catalogue of hardware inventory.
    • Perform record-keeping functions related to hardware locations, assignments, quantities, types, and required repairs.
    • Manage start-up and end-of-year processes efficiently.

    Required Skills:

    • Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN/LAN environments.
    • Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
    • Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
    • Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
    • Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
    • Working knowledge of PC/LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).

    Additional Information:

    • Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.
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