Senior Deskside Administrator - Sandy Springs, United States - CRG

Description

Senior Deskside Administrator

Location: Sandy Springs, GA (hybrid)

Pay Rate: $24.00

The Senior Technology Administrator position is responsible for providing computing services and support to corporate and field associates. They are responsible for corporate office and/or field support of all technologies and applications used by associates, which also includes VIP and executive level associates. They are the public face of the IT department and represent the user perspective in all technical operations and project activities.

Responsibilities:

• Serve as subject matter expert for end user technologies, systems and applications.
• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
• Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
• Handle setup, configuration, and support of smartphone & tablet technologies.
• Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
• Coordinate physical setup and configuration of PCs, printers and other peripherals.
• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
• Ensure compliance with support procedures related to timing, reporting and follow through.
• Work with 2nd level Technology support teams to ensure that incidents are escalated properly and completed.
• Provide general training on technology use for VIP associates.
• Provide after-hours and weekend support for VIP and executive associates when needed.
• Assist with associate relocations to new offices/cubicles.
• Assist with small-scale department projects involving rollouts, deployments, and upgrades.
• Provide support for office video conference, audio-visual, server & network infrastructure as needed.

Qualifications:

• 2-3 years of experience in Technical Support/ Deskside Support
• Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems or equivalent combination of education and experience.
• Additional IT certifications a plus
• Familiar with Networking fundamentals (TCPIP, DNS, VPN, routers, WiFi).

Category Code: JN008