IT Technical Support - Washington, United States - California Creative Solutions Inc.

California Creative Solutions Inc.
California Creative Solutions Inc.
Verified Company
Washington, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Summary:

POSITION REQUIREMENTS

  • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.
  • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
  • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
  • Prepare progress/status reports and submit to team leads as required.
  • Utilize troubleticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone, electronic communications, or in person.
  • Prepare equipment for reuse or surplus of property actions.
  • Provide technical support for customers assigned to remote locations as required.
  • Perform software and hardware upgrades and installations involving multiple computers, printers, multiprinters, and peripherals.
  • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
  • Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.
EXPERIENCE/EDUCATION

IT Certifications applicable to desktop and mobile computer support desired

Experience providing excellent customer service


Required:

  • Bachelor's degree in discipline and one year of experience or 5 years of equivalent experience
  • TS clearance required.
Preferred

  • IT Certifications applicable to desktop and mobile computer support desired
  • Experience providing excellent customer service

Job Type:
Temp-to-hire


Pay:
$ $29.00 per hour

Expected hours: 40 per week


Experience level:

  • 5 years

Schedule:

  • 8 hour shift

Education:


  • Bachelor's (preferred)

Experience:


  • IT support: 1 year (required)

Security clearance:

  • Top Secret (required)

Ability to Commute:

  • Washington, DC required)

Ability to Relocate:

  • Washington, DC 20001: Relocate before starting work (required)

Work Location:
In person
More jobs from California Creative Solutions Inc.
See all jobs of California Creative Solutions Inc.