IT Onsite Field Technician - Santa Ana, United States - Reynolds and Reynolds

Reynolds and Reynolds

Verified Company

Santa Ana, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Technologies, Inc. - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation.

IT support is a commodity but AMAZING customer service is not As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts.

In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment.

We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

REQUIREMENTS:

1+ years of experience in an IT support role
Technical associates degree or equivalent experience
Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
Must be able to lift at least 50 pounds on a consistent basis
Must be able to attend a paid training class in College Station, TX
Strong attention to detail and communication skills
Ability to travel, with overnight hotel stays, up to 25%
Excellent customer service skills
Experience troubleshooting computer hardware and networking issues
Ability to multitask and meet deadlines

PREFERRED QUALIFICATIONS:

Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)
Strong familiarity with Microsoft Servers lineup of products
Working knowledge of RMM software and Cisco
Direct experience with O365 + GSuite
Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family.

We offer a comprehensive benefits package including:

Medical, dental, vision, life insurance, and health savings account
401(k) with up to 6% matching
Working remotely with a company cell phone, laptop, and other provided home office equipment
Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Pay:
$50, $60,000.00 per year

Schedule: