Call Center Rep - Hamden, United States - Connecticut Orthopaedic Specialists Pc

Connecticut Orthopaedic Specialists Pc
Connecticut Orthopaedic Specialists Pc
Verified Company
Hamden, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Summary:

The Call Center Representative position is the entry point for patients to engage with the practice and request information or an appointment.

Management of phone calls and appointment requests are of high priority to meet the patient's objective for calling while providing exceptional customer service.


Essential Responsibilities:


  • Answering incoming phone calls such as, triaging to the appropriate party or managing the needs of the patient
  • Managing appointment requests for website
  • Registering patient into practice management system
  • Navigating provider schedules to schedule new or followup appointments
  • Knowledge of scheduling rules meeting provider team expectations
  • Performs other duties as assigned by their supervisor

Skills and Abilities:


  • Ability to communicate effectively and clearly across all departments and to patients
  • Time management on phone calls
  • Ability to multitask in a high call volume call center
  • Exceptional interpersonal skills

Experience/Educational requirements:


  • High school diploma or equivalent required
  • Minimum 1 year of experience in customer service or call center environment
More jobs from Connecticut Orthopaedic Specialists Pc
See all jobs of Connecticut Orthopaedic Specialists Pc