Customer service FAQs agent - Mendota Heights, United States - Vensure Employer Solutions

Description

We are excited to announce that one of our clients is actively seeking a highly motivated individual to join its company as a Customer service FAQs agent/Project Support Specialist. The ideal candidate must possess strong communication skills, exhibit a high level of attention to detail and be able to thrive in a fast-paced team environment.

Our client administration's culture focuses on building trust and confidence with its clients by effectively administering class action settlements utilizing cost-effective technologies and project management tools. This company operates on the principles of a collaborative and innovative team environment, all while having fun and doing great work.

The ideal candidate for this role is an individual comfortable and proficient explaining basic legal principles (and legalese) to 'non-legal' customer/class members.

Essential Duties and Responsibilities:

• Live phone operator duties, assist case class members with general questions and/or filing claims.

• Enter / update class member information.

• Perform general administrative and clerical tasks.

• Claims processing, data entry, customer service and filing.

• Other office duties as assigned.

Qualifications:

• Strong communication and customer service skills

• Excellent computer skills (Microsoft Word & Outlook)

o MS Excel and PowerPoint is a plus.

• Strong organization skills

• High school degree required

• Some legal experience, training or education is preferred (but not required)

• Bilingual in Spanish and English is a plus

This key support position will require the ability to take initiative, listen well, and learn quickly with the willingness to assist or support other areas of the overall organization.

Our client administration is a small and exciting entrepreneurial organization. Its culture is perfectly suited for the individual who thrives in a flexible environment yet possess the energy, motivation and pride to see their contributions impact an entire organization. Additionally, the company is proud of its team culture where individual success is the goal of the entire team. The compensation, benefits and incentive plans are very competitive.