- Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
- Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
- Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
- Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
- Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
- Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
- Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
- Other duties as necessary.
- High school diploma required or equivalent experience in commercial janitorial services industry.
- 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
- Building, facilities, janitorial or similar industry experience a plus
- Strong planning, organization skills, and attention to detail.
- Excellent communication and interpersonal skills.
- Must be innovative and strive for continuous process improvement.
- CRM experience preferred.
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Night Manager - Alexandria, United States - City Wide Facility Solutions
Description
Do you have experience in building maintenance, janitorial or similar industries? Do you have strong management experience and good communication skills? Are you seeking a full-time evening shift position? If you answered yes, consider this great opportunity with City WideWe are seeking a Night Manager to join our team The Night Manager is responsible for assisting with management of contract compliance for designated building maintenance services, as well as maintaining the relationship between City Wide and Independent Contractors. Employee must possess ability to review the client contract and check that work expectations have been met.
Why City Wide?
City Wide Facility Solutions is a leader in the building maintenance industry, with a locations that serve communities across the U.S. and Canada. Our company mission is to create a ripple positively impacting the community of people we serve. Our vision is the be the first choice for our clients, contractors and employees . Our values of community, accountability and professionalism are how we model success. At City Wide, you will find a high-energy work environment that rewards performance within a collaborative, inclusive and fun environment. Are you ready to join?
Essential functions
The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 25 pounds.
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide prides itself with a culture rich in history and collaboration, all within an exciting, fast-paced atmosphere that fosters continual learning. We also offer community based enrichment, including paid time to support charities of choice
City Wide Facility Solutions is a fast-growing company with more than 90 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have been in business for more than 60 years and continue to experience high growth and profitability across our franchise business. Our culture supports the company's Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at
City Wide is an Equal Opportunity Employer.
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