Member Engagement Specialist, Ces - Wilmington, United States - Wayspring

Wayspring
Wayspring
Verified Company
Wilmington, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices.

We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities.

We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.


Overview of the Engagement Specialist

Responsibilities for the Engagement Specialist

  • Conduct text and telephonic outreach to members assigned to their caseload
  • Successfully contact members and review with them with an educational overview of Wayspring's service offerings
  • Provide ongoing engagement to members
  • Ensure members are connected to Wayspring clinical services
  • Incorporate recovery support themes into engagement
  • Regularly review member profile for SDoH and clinical updates
  • Provide rotating afterhours and oncall support
  • Initiate creative strategies to facilitate member contact
  • Maintain performance accountability around member engagement and participation and achieve performance targets
  • Adhere to Wayspring information security and privacy requirements
  • Other duties as assigned

Requirements:


  • Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
  • Highly organized and detailoriented and selfdriven with the ability to work independently and as part of a team
  • Demonstrated ability working in a matrixed environment
  • The ability to communicate effectively and persuasively is required
  • Exceptional verbal communication skills, and effective presentation skills
  • Experience with CRM platforms or Electronic Health Record systems is preferred

Company and Benefit Summary
Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach.

We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community.

Then we help each person find their own way to wellness.

  • Medical, Dental and Vision Insurance Options
  • Company funded HSA
  • Monthly Gym Allowance
  • Paid parental leave all parents included
  • Company paid short term disability, long term disability and life insurance
  • Generous 401k match
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Pay:
$ $26.00 per hour


Benefits:


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Application Question(s):

  • Will you now, or in the future, require sponsorship for employment in the United States?
  • Please confirm your current city, state, and zip code.
  • Do you have professional or lived experience in mental health, substance use disorder/addictions, or behavioral health?

Location:


  • Wilmington, DE (required)

Work Location:
Remote
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