Referral Coordinator - Culver City, United States - Achievable Health

Description

Achievable Health is a nonprofit Federal Qualified Community Health Center whose mission is to provide high quality, integrated care to individuals with intellectual and developmental disabilities, their families, and other vulnerable populations.

JOB SUMMARY

The Referral Coordinator is responsible for processing and coordinating specialty referrals by working closely with the referring providers, specialists, patients, and families.

This work will be done while embracing a Justice, Equity, Diversity, Inclusion + Belonging (JEDI +B) lens.


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensures all medical notes, referral information and required documentation is complete and submitted to the referral entity in a timely manner.
• Able to verify eligibility.
• Responds to incoming telephone calls' and voice mail messages regarding pending referrals.
• Assist patient in scheduling appointments with specialist and medical providers.
• Must coordinate specialty referral approvals by faxing patient notes and labs.
• Following up with specialist offices to inquire about referral consultation notes. Ensures timely communication with patients, providers, specialist, and other staff.
• Document detailed referral information in EHR.
• Act in the best interest of the patient by providing patient centered care.
• Relay any instructions the provider has left for the patient.
• Provide translation services when needed.
• Perform front office duties such as greeting, verifying eligibility, checkingin and scheduling patients. Perform other general office duties as needed.
• Maintain confidentiality and security of Protected Health Information.
• Other duties as assigned.

QUALIFICATIONS

• Requires a high level of analytical skills work with the complex medical and social needs for patients/families.
• Must have knowledge of basic medical terminology and referral knowledge.
• Must have the ability to document information consistently, timely, and accurately.
• Demonstrated experience of working in an outpatient family practice setting and experience working within in a community health center is a plus.
• Ability to work with children as well as adults. Must possess strong interpersonal and communication skills to interact with people of various socioeconomic statuses.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Ability to address sensitive issues with tact and diplomacy.
• Must be able to communicate verbally in English and Spanish, have strong written English skills, and basic written skills in Spanish.
• Must possess an understanding of private and public health plans as well as other local, state, or federal coverage programs.
• Must have a basic understanding of ICD10 and CPT coding.
• Working knowledge of the various programs such as VFC, CHDP, CPSP, FPACT, and PE is strongly preferred.

PHYSICAL DEMANDS

While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.

Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made.


Pay:
$ $21.50 per hour


Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Application Question(s):

• Do you have experience working in a community health center?
• Are you willing to undergo a background screening?
• What interest you in this position?
• Achievable has a strong commitment to justice, equity, diversity, inclusion and belonging. Please explain how you think your professional and/or personal background has prepared you to contribute to our work?

Experience:

Medical Referral Coordination: 1 year (preferred)


Work Location:
In person