Hospitality Worker Ii - New York, United States - Aramark

Aramark

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues.

Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

COMPENSATION:

The hourly rate for this position ranges from $24.00 to $25.00, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Additional compensation may include a bonus or commission (if relevant).

This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.

If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

Responsibilities:

Greet and provide customer service to guests while anticipating their needs
Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
Book reservations, rentals, and coordinate registration
Operate a register and/or software system to complete cash and credit card transactions.
Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
Coordinate resolution of guest concerns
Communicates closely with all departments to ensure a seamless guest experience.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.

In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications:

Previous guest services experience required
Previous cash handling experience preferred
Demonstrates excellent customer service skills
Demonstrates interpersonal and communication skills, both verbal and written
Demonstrate organizational skills, accuracy, and attention to detail

Education:

About Aramark:

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark