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    Vendor Relationship Admin - Jacksonville, United States - Citizens Property Insurance

    Citizens Property Insurance
    Citizens Property Insurance Jacksonville, United States

    4 weeks ago

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    Description

    Job DescriptionJob Summary:
    This position is responsible for supporting the management of all operational aspects of a portfolio of contracted vendors. Duties include supporting the management of contracts, communications, performance, competitive solicitations, and project management for vendors.


    Job Duties:
    Models' ethical behavior and executes job responsibilities in accordance with Citizen's core values, ethics, and information protection policies.
    Manage a portfolio of contracted vendors, which may include oversight of up to one hundred firms. Participate in the development of annual strategic plans and goals for vendor categories within managed portfolio. Responsible for oversight of multiple firms for licensing, contracts, credentials, and performance management. Coordinate program implementation and implementation of operational enhancements. Visit select vendors' corporate locations for relations, business development, and audit purposes.
    Analyze vendor performance to evaluate compliance with contractual obligations, quality assurance and service levels provided to Citizens. Assist with the facilitation of monthly operational conference and web calls and quarterly performance reviews.

    Participates in the operational roundtables and performance reviews with vendors and Citizens' staff to document and communicate opportunities for improvement to senior management team.

    Responsible for performance management related communications and implementation of corrective actions, as necessary.

    Utilize Citizens' systems for reporting and monitoring performance measures and communicate trends, as well as, alerts to Citizens' management and vendors.

    Support the coordination of competitive solicitation projects for vendor categories within managed portfolio. Support the Request for Proposal (RFP) collaboration with procurement.

    Partner with internal departments to produce training materials and programs to facilitate the delivery of training both internal and external, as related to vendor responsibilities and expectations.

    Manage communications involving support requests, program announcements, and operational questions from vendors.


    Knowledge Required:
    Knowledge of negotiation ploys and tactics sufficient to negotiate and reach agreements between vendors and organizational needs.
    Knowledge of solving complex problems through analytical approaches.
    Knowledge of web conferencing tools.
    Strong knowledge of MS Office.
    Knowledge of principles, practices, and procedures for the unit.


    Skills & Abilities Required:
    Strong oral and written communication skillsRelationship development skills in the area of vendor management, sales, or customer service.
    Ability to make presentations to groups of 25 or more.


    Relevant Experience Required:
    3 or more years of contract or vendor management experience.1 or more years of project management experience.


    Education Required:


    High School Diploma | GEDBachelor's Degree OR 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 3 years.

    Subject to value of contracts under management, must attend State of Florida Department of Financial Services training and / or must obtain Florida Certified Contract Manager designation; and (2) subject to the assigned functions of the position, must obtain Florida Certified Contract Negotiator designation.

    Preferred Experience/Educations Three or more years of project management experience Five or more years of contract or vendor management experience Formal training in project management principles and practices Related professional work experience within the property and casualty insurance industry.

    Business unit specific experience (e.g., underwriting, claims, information technology)


    Knowledge of State of Florida procurement laws and contract monitoring requirements Experience working in an iterative service delivery environment, including Agile, Scrum, Kanban, and Lean.

    Scope / Complexity of WorkWhat percentage of time is accountable for short-term operational goals? 30%What percentage of time is accountable for transactional, day-to-day operational support? 70%Physical Requirements:
    # Of Pounds 10lb.

    Occasional - Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position, Move, Traverse, Ascend/Descend, Work Atop, Transport, Position, Put, Install, Remove, TravelFrequent - Stationary position, Position self (to), Move.

    Continuous - Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess.

    Citizens is Proud to Be an Equal Opportunity Employer #LI-TM1 #LI-OnsiteAbout UsSearching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents, and the passion that each team member brings.

    At Citizens, we're building a workforce of top achievers committed to our company's mission and vision.

    Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

    Citizens' Mission is to serve the people of Florida as the state's insurer of last resort, and as an innovative thought leader focused on promoting a healthy property insurance market.

    At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders.

    Come achieve and maximize your potential with usAbout the TeamWe offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

    Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more

    • Retirement savings plan with a generous company match
    • Medical, dental and vision coverage
    • Company Paid employee basic life insurance and short-term disability.

    Generous paid time off:
    vacation, sick and holiday leave

    • Employee Assistance and Wellness Programs
    • Tuition reimbursement
    • Professional and leadership development opportunities
    • Company Paid Parking
    • Employee recognition programs
    • Relocation assistance (where applicable)
    • Community and volunteering opportunities
    • Casual dress Citizens is proud to be an Equal Opportunity Employer.
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