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    Project Manager - Sherman, United States - SSD Alarm

    SSD Alarm
    SSD Alarm Sherman, United States

    3 weeks ago

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    Description

    SSD Alarm has an opening for a highly motivated Fire &Security SystemsProject Manager to join our dynamic team. We are seeking experienced individuals who are interested in a long-term career path and are available to direct the day-to-day operations of staff while they are engaged in the construction installation and in-service testing of all Security Systems and Fire Projects to include infrastructure design, procurement, build and testing with the project being managed.

    Responsibilities:

    • Follow all company policies and procedures and enforce those with others
    • Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
    • Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
    • Performing client site walks and surveys while collaborating with the sales team
    • Attend company training when required (may require travel)
    • Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control.
    • Improving productivity, quality and field installation standards
    • Selling and estimating of change orders and service contracts
    • Maintaining customer satisfaction by executing well thought-out and planned installation of systems
    • Demonstrate systems for clients and explain details such as the causes of false alarms
    • Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
    • Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
    • Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
    • Establishing and maintaining lasting relationships with clients by providing excellent support and response times
    • Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
    • Meeting with other departments, branches and managers to discuss possible improvements to the department
    • Supporting the field staff and management with a sense of urgency
    • Inventory management and just in time part ordering
    • Provide client support after hours, holiday and weekends as needed
    • Perform other duties as assigned

    Requirements

    • Minimum of five years of industry experience
    • Education: Must have a high school diploma or GED equivalent.
    • Relevant qualifications, such as certificates or diplomas are desired
    • Ability to coach others
    • Diagnose errors or technical problems and determine proper solutions
    • Seasoned professional
    • Highly organized
    • Analyzing information/Problem solving
    • Develop long-term relationships with clients while maintaining a high level of customer satisfaction
    • Ability to handle client complaints or conflicts
    • Confident in facing confrontations
    • Develop positive and productive relationships with sales and field staff
    • Teamwork oriented
    • Support management
    • Results driven
    • Meticulous in detail
    • Excels in time management
    • Computer skills along with some networking skills
    • Proficient in Microsoft Outlook and Word
    • Make sound decisions in the absence of detailed instructions
    • Self-disciplined
    • Good writing skills
    • Ability to prioritize and multi-task in a fast-paced environment
    • Excellent verbal communication skills
    • Adaptability
    • Ability to learn new products, systems, programs and skills
    • Knowledge of NEC, Building/Construction
    • Reading and interpreting construction plans
    • Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
    • Good driving record
    • Balancing competing demands while staying ahead of deadlines
    • Traveling as needed

    Physical Requirements:

    • The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs.
    • Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds.
    • Must have the ability to respond quickly to sounds and dangerous situations.
    • Requires the ability to move safely over uneven terrain or in confined spaces.

    Knowledge of

    • NEC
    • Fire Alarm
    • Intrusion Alarm
    • CCTV
    • Access Control

    Pluses

    • Journeyman Fire Card, Texas Fire License, Reg 4
    • Certification, Nicet Certification, Notifier Experience, Lenel Experience,
    • S2 Experience, SQL Database Administration, Alarm Agent Card

    Benefits:

    We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. *SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.


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