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North Ridgeville

    Factory Service Desk Agent - Ridgeville, United States - TM Floyd & Company (TMF)

    TM Floyd & Company (TMF)
    TM Floyd & Company (TMF) Ridgeville, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    We're looking for a Factory Service Desk Agent for an onsite role near Summerville, SC. If you're looking for a new opportunity, apply today

    Key Responsibilities:

    • Answer incoming calls from factories and warehouses into the factory service desk
    • Make a first diagnosis and prioritization of incidents for resolution
    • Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
    • Escalate complex incidents to second or third level in accordance with escalation processes
    • Create, coordinate, and resolve incidents together with incident managers and resolver teams
    • Own lifecycle of IT incidents within ServiceNow platform
    • Record incident resolutions in ServiceNow

    Skills & Qualifications:

    • Must be a U.S. citizen or Green Card holder
    • Strong Windows OS knowledge required
    • Basic understanding of LAN and wireless network technologies
    • Basic IT security knowledge
    • Knowledge of ITIL processes
    • Ability to prioritize efforts based upon business impact
    • Experience with ServiceNow or similar ITSM platforms

    Location: Summerville, SC.

    The salary range for this position is $45,000 - $60,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

    , Factory Service Desk Agent

    TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

    We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details

    TM Floyd & Company participates in E-VERIFY

    AAP, EEO


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