Wire Operations Specialist #hybrid - Chicago, United States - Alliant Credit Union

Alliant Credit Union

Verified Company

Chicago, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Job description:

Responsibilities:

Process incoming and outgoing wires from queues such as Symitar/Docusign to completion and provide support and address customer and internal inquiries/issues related to wire transfers.
Identify opportunities to increase service quality and escalates highlevel member issues and improve approach to develop and enhance policies, procedures and business initiatives.
Edit and approve Knowledge Base content and support frontline training efforts.
Remain current with wire system technologies and internal banking operations.
Process assigned desk transactions to meet audit standards.
Handle sensitive customer transaction requests and follow procedures to mitigate risk.

Qualifications:

Education:

Bachelors Degree

Experience:

1+ Years' Experience in Customer service, depository products, electronic funds or related Minimum

You'll benefit from:

Competitive medical, dental, and free vision benefits
Paid parental leave
Competitive compensation plan
Gym memberships discounts
Generous PTO and banking holidays off
Tuition reimbursement
401k with immediate employer match and vesting
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives._
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice._