Enrollment and Match Specialist - Oakland, United States - Big Brothers Big Sisters of the Bay Area

Description

Big Brothers Big Sisters of the Bay Area is on a mission to help children across nine counties in the Bay Area realize their true potential, one relationship at a time.

Our evidence based approach has proven to be successful for over 100 years and we are in search of someone to fill our Enrollment and Match Specialist role on our Programs team.

This role is essential to the Big Brothers Big Sisters (BBBS) brand, as the primary function is to ensure volunteers and children are appropriately enrolled into our program following the BBBS standards and are matched using a high degree of independent judgment and care.

We refer to the relationship between a volunteer (Big) and a child (Little), a "match," and the Enrollment and Match Specialist is responsible for creating strong and lasting relationships by matching potential Bigs and Littles based on preferences and qualifications, while keeping child safety as the top priority.

The role of the Enrollment and Match Specialist is to ensure a safe, caring, and positive relationship is established in order to further our mission of igniting the potential of all youth.

• Assess child/children fit to be a Little in the BBBS program by working with parents/guardians and child/children in interviews, child safety education, and any other enrollment related processes such as creating recommendations for alternative or additional services if needed.
• Review and follow up on references as necessary to gain additional data to complete the assessment process.
• Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.
• Carefully review and consider all factors to create a successful and long lasting match relationship.
• Consult with other Enrollment team members or managers as needed.
• Identify, address, and resolve any barriers interfering with the completion of the enrollment process.
• Assess and provide for individual training needs for each match participant to ensure positive youth development and experience for the child and volunteer.
• Once a match is successfully established, transition the match to Match Support Specialists through a warm hand off.
• Conduct volunteer and client reassessments/updates as needed.
• Ensure quality services and measurable outcomes, maintain accurate and timely records for each interview, assessment or other interaction with volunteers and/or families according to BBBS standards and utilize technology to report, synthesize and analyze data.
• Attend agency events as needed throughout the nine Bay Area counties to support recruitment and promote match activities, such as winter holiday party, ice skating, summer match celebration, annual gala, and other events.
• Other responsibilities as assigned.

• Must have access to vehicle, valid driver's license, and meet state required automobile insurance minimums
• Proficiency in Microsoft Office and Google Suite
• Excellent oral and written communication and customer service skills
• Ability to collect meaningful data and draw solid conclusions
• Ability to relate well in multicultural environments
• Ability to effectively collaborate with parents/guardians, children, volunteers, and team members
• Strong time management skills and attention to detail

• Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported

• Relationship development experience with child and adult populations
• Specific intake, interview, assessment, or case management experience
• Experience working in youth serving organizations and/or nonprofits
• Background in child development, family dynamics, or related field
• Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating.
• Bilingual Spanish

• Healthcare (Medical, Dental, Vision)
• Long Term Disability Insurance
• Life & AD&D Insurance
• 403(b) Retirement Plan
• Technology Stipend
• Hybrid workplace with flexible working
• Generous Paid Time Off Policy
• 12 Paid Holidays Per Year

BBBSBA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation.