Patient Care Coordinator - Lowell, United States - LOWELL COMMUNITY HEALTH CENTER

LOWELL COMMUNITY HEALTH CENTER

Verified Company

Lowell, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Lowell Community Health Center (Lowell CHC) is a diverse, community-based health care organization.

Our programs have been recognized as national models and LCHC was named one of the top five health centers in the nation for excellence in cultural competency.

With a career at Lowell Community Health Center, you will be joining a dynamic team of passionate and talented people.

Summary

Essential Duties and Responsibilities

Ability to welcome patients and visitors in a friendly and courteous manner and provide direction and assistance as needed.
Gathers and enters demographic information including insurance, financial and communication preferences according to established protocol.
Alerts clinical staff to patient's arrival (including walkin patients) according to practice protocol.
Oversees reception area, ensuring that potential delays are communicated to patients and ensuring that the area is neat and orderly.
Scheduling, canceling, rescheduling or reassigning of appointments as needed.
Practices proper telephone technique and etiquette according to Lowell CHC protocol.
Assists with patient's requests and with completion of required forms and necessary information.
Educates patients about their rights, responsibilities, and health center services.
Verifies and updates insurance coverage and connects patients with health benefits as needed.
Completes preregistration tasks, system work queues, and financial requests to ensure a smooth revenue cycle process.
Promotes the patient portal and enrolls patients.
Processes credit card payments, records transactions, and completes endofday cashiering duties.
Maintaining patient confidentiality and upholding privacy and dignity standards.
Always providing courteous, friendly, efficient, and professional customer service.
Staying informed on registration policies and procedures to ensure accuracy and compliance.
Performs a variety of clerical duties.

Basic or Preferred Qualifications

Graduation equivalent to the completion of high school
At least one

- year experience in a customer service-related position, preferably in a health care setting.

Experience with Electronic Medical Records is strongly preferred.
Excellent interpersonal and communication skills.
Strong customer service skills, including empathy, active listening, and the ability to work well with others.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.
Cultural sensitivity and understanding of multicultural perspectives, beliefs, and practices.
Detailoriented, with the ability to multitask in a fastpaced environment.
Proficient in data entry, computer, and phone skills.

Responsibility, Skills, and Difficulty of Work:

Recognizes the needs and concerns of people within their cultural framework and maintains constructive relationships in dealing with them.
Understands the Center's relationship with the community and maintains a positive image and relationship.
Maintains strict confidentiality / HIPAA compliant.
Maintains open communication with the Physicians, Therapists / Clinicians, Nurse Practitioners, Nurse Manager, and other staff.
Coordinates care of patient, referring to appropriate community resources.
Works independently in the absence of supervision.
Selfmotivated and flexible to daily patient schedule/and or center needs.

Work Environment:

Frequent contact with patients, families, visitors, nurses and other department staff. Occasional requests to change work areas to cover another priority area to meet patient needs. Occasional stress and pressure caused by multiple simultaneous demands. May be exposed to various infectious diseases.

Universal precautions and techniques are included in orientation and the availability of protective wear is supported and encouraged when the employee is at risk for exposure.

Lowell Community Health Center is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.