Assistant Executive Housekeeper - Battle Creek, United States - DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek

Verified Company

Battle Creek, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team

PositionSummary:

TheAssistant Executive Housekeeper is responsible for assisting the ExecutiveHousekeeper with the overall operations of the housekeeping and laundrydepartments according to 6PM Hospitality Core Values and 6PM Hospitality andHilton standards, as well as going above and beyond to ensure that guests are100% satisfied.

This position will manage all aspects of the housekeepingdepartment in the absence of the Executive Housekeeper.

Essential Functions:

Report to work in uniform or professional attire presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Interview and train Housekeepers and Laundry Team Members as required
Hold Team Members accountable to the standards of employment and job performance set by the Core Values of 6PM Hospitality and Hilton.
Discipline Team Members as needed, according to 6PM Hospitality policies
Ensure housekeepers complete a minimum of 1 room per 45 min if working alone or 2 rooms per hour if working in teams of 2 without sacrificing 6PM Hospitality standards
In the event of Executive Housekeeper absence, the Assistant Executive Housekeeper will print off housekeeping task sheets for the day and assign to the housekeepers scheduled, making note of any late checkouts. The will also assign hallways and extra tasks
Collect, record, and store all lost and found items as soon as they are recovered. Items must be kept for 90 days
Enter all clean rooms into the computer system
Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly
Clean rooms as needed according to 6PM Hospitality and Hilton standards
Assist with laundry and the cleaning of public areas
Ensure the housekeeping shifts are always covered, including weekends, holidays, callins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)
Inspect all due out rooms to ensure the cleanliness exceeds 6PM Hospitality and Hilton standards
When a problem is found in a room, the housekeeper must be sent back to correct it immediately, with guidance if needed
Inspect for safety issues and report any maintenance issues to the maintenance department
Report any special room issues (i.e. damage, smoke, pets, etc.) to the Guest Service Supervisor or GM for charges to be applied
Assist in checking ALL vacant and inspected rooms every day, looking for any issues that need to be addressed
Address Team Member issues and concerns in a timely, efficient, and professional manner. Communicate any and all concerns to the Executive Housekeeper
Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times
Put away deliveries as soon as they arrive in order to ensure all storage rooms are fully stocked
Make certain storage rooms are organized, and notify the Executive Housekeeper if anything needs to be ordered
Assist with payroll as requested by the Executive Housekeeper
Undertake special projects requested by the Executive Housekeeper
Follow all 6PM Hospitality Processes
Maintain a positive attitude throughout the shift, and keep Team Member morale high
Exhibit regular and recurrent attendance records
Follow all 6PM Hospitality Processes
Other duties as requested by management

Position Requirements:

Minimum Knowledge:

Requires ability to interpret / extract information and / or perform arithmetic functions.
May require typing, basic computer knowledge, record keeping, or word processing.
Good communication skills

Formal Education and Job-Related Experience:

This position requires a minimum of six months jobrelated experience

Working Conditions and Physical Effort**:

Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Some portions (more than 50%) of daily assignmen