Tablet Administrator - Tehachapi, United States - TEAMSOS

Description

• Work at the direction of the Viapath Field Service Manager ("FSM") in determining the "Best Practices" for each situation.
• Visit at least one housing unit per workday to ensure the entire facility is visited once per week.
• Interact in a professional manner with customers (inmates and staff) to foster positive relationships.
• Work with Viapath Field Service Manager and the production team to ensure all broken equipment is returned and received within the allotted RMA timeframes.
• Retrieve defective tablet/s and distribute spare equipment as needed.
• Check interoffice mailbox and/or inmate grievances submitted via the tablets for inmate complaints about the inmate system; research and respond to complaints in established timelines so that problems are resolved in a timely manner.
• Utilize Viapath's trouble ticket database to view/maintain all assigned facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues.
• Compile and maintain ongoing tablet/onsite equipment inventory documentation.
• Administer field support to Viapath technical support relative to tablet testing and functionality during business hours.
• Tablet Administrator will be available five (5) days a week, eight working (8) hours a day. Regular working hours are Monday through Friday 8 a.m. to 5 p.m. (PST). A standard workweek is expected to be no more than 40 hours per week.

• High School Diploma or GED required.
• Experience with android/apple tablets/phones
• Ability to multitask and meet deadlines
• Selfmotivated, able to work independently.
• Basic computer skills, MS Office suite required
• Basic troubleshooting skills
• Must have strong attention to detail and record keeping skills.
• Strong verbal and written communication skills
• Strong problemsolving skills
• Must have a positive, cando, teamoriented attitude
• Experience with basic cable and power tools a plus
• Telecommunications installation experience a plus
• Open to working in a correctional environment
• Strong deescalation skills
• Strong mental/emotional fortitude
• Valid Driver's License and a good, driving record.
• This role also has requirements that include, handling equipment, and lifting items upto and over 50 pounds and use hand trucks for distribution of product
• Able to stand/walk for long periods of time, including in inclement weather
• Able to pass an extensive criminal background check (Live Scan)

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• This position entails a significant amount of walking, exceeding 5 miles per day. It is crucial for us to ascertain your willingness and physical capability to perform this task. Are you prepared and able to meet this requirement?
• Part of the requirement for this position is to have a yearly Tuberculosis Screening (blood test), are you willing to meet this requirement?
• In this position the Tablet Admin will be working directly with the incarcerated population. Are you willing to work face to face with incarcerated individuals?
• Are you or have you in the last year been in communication with any incarcerated person in California?
• This position requires a clean criminal background. Age of incident does not matter; background must be clean. Have you ever been arrested, or any charges brought against you regardless of if they were dropped, dismissed, or expunged?

• Tehachapi, CA 93561: Relocate before starting work (required)