A Technical Support Agent is a professional who provides assistance and guidance to customers with technical issues or questions related to a product or service - East Canton, United States - NebulaWorks

NebulaWorks
NebulaWorks
Verified Company
East Canton, United States

1 week ago

Savannah Johnson

Posted by:

Savannah Johnson

beBee Recruiter
Description

Infosys BPM is looking for a "Technical Support/Agent L1" in East Canton.

Location: Dusseldorf, Germany

Experience: Freshers & 1-2 years

Language Requirement: German C1

Shift: Rotational

Qualification: Engineering Graduate/ B.Sc. Computer Science / or Graduate with any technical degree/ diploma required

Profile Summary

->Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.

->Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Required Skill Sets

Analytical and Problem solving skills

  • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
  • Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
  • Display ownership and accountability
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