Chef Concierge - New York, United States - LIVunLtd

LIVunLtd

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As the Chef Concierge you will work at one of LIVunLtd's luxury residential or commercial buildings to oversee the concierge services the residents or tenants receive.

The Chef Concierge will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures.

As the Chef Concierge, you will serve as the main point of contact for all things related to concierge requests and assist in managing the Lifestyle Associate/s.

Internally, we refer to this position as a Lifestyle Manager.

ESSENTIAL RESPONSIBILITIES

Concierge Services

Introduce clients to our concierge services, including all services related to the movein process.
Greet all clients and answer phones in a warm and professional manner.
Ensure a superior, high level of customer service is being provided to clients.
Primary point of contact to anticipate and handle all lifestylerelated requests effectively, including:
Restaurant reservations and recommendations
Car and limousine bookings
Theater and experience ticket purchases
Salon and spa appointments
Tours and/or leisure activities
Pet walking services
Housekeeping services
Refer preferred movers and vendors to residents and obtain bids
Respond to resident inquiries in a timely manner, with accurate and thorough information.
Exercise judgment in handling sensitive resident inquiries to resolve challenges quickly and efficiently.
Provide a positive and productive environment, leading by example, and setting consistency in work habits and standards.
Track resident usage, communication, and feedback completely and accurately in MUSE.

Events, Promotion, Sales, and Networking

Work with offsite Creative Team to coordinate programs, activities, classes, and events on property.
Ensure LIVapproved promotional materials are on display on property.
Attend periodic onsite parties and functions.
Reconcile and submit invoices for all purchases and expenses.
Develop and maintain strong relationships with local businesses, restaurants, and preferred vendors.
Complete and maintain a "Neighborhood Guide" (guide provided by Creative Team) for local businesses in proximity to the property.
Make regular visits to "hot list" restaurants and venues to create awareness of our needs and our brand.
Dress professionally and polished at all times; when applicable wear corporate approved LIV apparel while working.

Operations + Facility Management (where applicable)

Manage package service and dry cleaning.
Log and assign maintenance requests to the appropriate party.
Manage key distribution.
Oversee daytoday facility operations, including daily upkeep and managing the cleaning and maintenance of equipment
Ensure compliance with safety/emergency/incident/accident protocols.
Maintain effective communication with residents, supervisors, building management and ownership in order to keep them apprised of club operational needs, happenings, and occurrences.
Training, educating, monitoring, and coaching onsite staff on all facility procedures.
Reporting issues to property management, such as HVAC, lighting, plumbing, painting, hazards, etc.

Fitness + Group Fitness Programs (where applicable)

Promote and coordinate LIVunLtd's personal training sessions, private instruction, and massage services for residents.
Display and stock marketing materials onsite provided by the Creative Team.
Relay client and resident group fitness programming feedback and requests to Fitness + Wellness Director.

SKILLS AND QUALIFICATIONS

Minimum 2year experience in luxury hospitality, fine dining, highend travel, or luxury retail.
Indepth knowledge of New York City attractions, nightlife, restaurants, and shopping.
Enthusiastic, passionate and knowledgeable about the hospitality industry.
Thrive in a dynamic, fast paced environment.
Excellent verbal and written communication skills.
Superior time management skills.
Knowledge of multiple languages is an additional asset
Knowledge of BuildingLink and Salesforce are bonus qualities.
Proficient in Google suite
Ability to work independently with remote supervision.
Ability to work with all levels of staffing, other management and clientele.

NOTE

COMPENSATION
The Chef Concierge position with LIVunLtd pays $75,000-$95,000 per annum. Being the third party nature of LIVunLtd, salaries are dependent on the location of the position