Crisis Services Manager - San Diego, United States - San Diego LGBT Community Center

San Diego LGBT Community Center

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

WELCOME TO YOUR CENTER

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community.

The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region.

Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before.

The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care.

The Center currently has over 100 staff working at five facilities across San Diego County.

As of 04/01/2023, the Center has relaxed its COVID-19 vaccination requirement for employment. New employees are encouraged but not required to be vaccinated. The Center reserves the right to amend this requirement based on health concerns and/or governmental recommendations to protect the well-being of our community. If this requirement changes, employees will have 30 days to comply.
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PRIMARY RESPONSIBILITIES:
Team Development and Oversight:

Provides direct supervision and support to program staff.
Oversees and supports the implementation of program activities.
Provides staff development support, mentoring, onboarding, and training.
Develops work plans in collaboration with direct reports.
Completes annual evaluations for direct reports.
Supports staff with crisis intervention techniques and motivational interviewing practices.
Supports staff through crisis and highstress situations, while prioritizing the safety of all involved.
Serves as a mentor to staff in attaining personal and professional goals by embodying The Center's core values of dignity, inclusion, compassion, respect, equity, and equality.

Program Management and Administration:

Collaborates with the director to ensure that program expenditures are in line with funder requirements and budgets are amended as needed to achieve a full spend out.
Develops and maintains collaborative relationships with partnering agencies, stakeholders, and other service providers.
Completes and submits timely program reports.
Ensures that program documentation is timely, accurate, complete, and adheres to HIPAA privacy standards.
Tracks and analyzes program outcomes and guides program activities to ensure contract compliance and grant deliverables are met.
Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software and is entered timely.
Review participant program documentation to ensure timely completion, quality, and completeness.
With the support of Center leadership, serve as the lead onsite person to address immediate crisis situations at the main Center location.
Assist clients and The Center with court hearings and restraining orders as necessary.
Coordinate services with MCRT and PERT as needed.
Work with the San Diego Police Department as a last resort as needed.
Serve as The Center's lead for the monthly food bank distribution.
Assist with annual events for clients such as Home for the Holidays.
Elevate crisis situations to Center leadership as necessary.
Work some evenings and weekends as needed.

REQUIRED QUALIFICATIONS:

Education and/or Experience: Two years of experience providing case management, housing navigation, and/or wraparound services to people experiencing homelessness or at risk of homelessness. One year of experience providing staff supervision and support.
Language Skills: Fluency in English required.
Computer/

Office Equipment Skills:
Must be comfortable working in PC/Windows-based environments.

Other Qualifications:
Experience managing crises and implementing crisis interventions.
Demonstrated ability to manage multiple tasks with shifting priorities.
Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically underserved community (i.e., lowincome, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
Must demonstrate competence in motivational interviewing, traumainformed care, and harm reduction practices.
Reliable transportation, a valid driver's license, and auto insurance.

PREFERRED QUALIFICATIONS:

Education: Bachelor's degree in a social servicerelated field.
Professional Experience: Three or more years of experience providing case management, housing navigation, and/or wraparound services to people experi