Community Health Worker associate - Silver Spring, United States - Medicalincs, LLC

Medicalincs, LLC

Verified Company

Silver Spring, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Community Health Worker (Washington DC)

The Community Health Worker (CHW) or Community Support Specialist (CSS) will serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery.

This involves collaboration and continuous partnership with client's staff, primary care practices practitioners & staff, their patients and their families/caregivers, clinic/hospital/ specialty providers, and community resources - in a patient-centered collaborative care environment.

The CHW will build individual and community capacity by increasing patient engagement, assessing social determinates of health, connecting to resources and perform activities such as outreach, community education, informal counseling, social support, and advocacy.

The Lead Care Manager will provide clinical supervision and oversight of the CHW.

This is a staffing position and will report to the assigned Clinical Care Manager.

Responsibilities & competencies

Promote timely access to appropriate care
Increase utilization of preventive care
Reduce emergency room utilization and hospital readmissions
Increase comprehension through culturally and linguistically appropriate education
Work with beneficiaries to plan and monitor care
Assess beneficiaries' unmet social needs
Provide community resources to the beneficiaries to assist with food, housing, mobility, energy assistance, childcare, and other governmental programs
Educate patient and family/caregiver(s) about relevant community resources
Coordinate appointment with care management
Attend or callin for daily and weekly rounds. Weekly rounds will include a review of all beneficiaries on CHW caseload and those in outreach (referred)
Responsible for outreach days in the community. Communicate with Care Team and Lead Care Manager to provide enrollment and progress updates
Share beneficiary concerns with the Care team including, but not limited to, changes to social barriers, changes in schedule and rounds
Notify the Lead Care Manager when a beneficiary has case management or additional assistance need.
Attend clinical mandatory training to improve beneficiary communication and clinical skills
Provide documentation, in preferred practice platform, detailing efforts, resources, and communications with beneficiaries
Document patient in EHR and other required systems
Facilitate referrals for social services such as food, housing, mobility, energy assistance, childcare, transportation, and other governmental programs
Facilitate encounters between the patient, family/caregiver(s), care team, payers, and community resources, as needed
Attend all training courses/webinars and meetings
Provide feedback for the improvement of the Health Services for Children with Special Needs Care Management Program
Perform other duties as required.
Success in this position will lead to improved physical and mental health for the patient and reduced health care costs for the managed population of patients.

QUALIFICATIONS

High School Diploma or GED required
Associate's Degree desirable
13 years' experience working in community health care settings is required
Local knowledge about and connections to community health care and social welfare resources is desirable
Must have a strong team building, leadership, and mentoring skills
Must have high organizational, performance management, and problemsolving skills
Have high emotional intelligence and exceptional communication skills
Must have influencing skills that foster a collaborative and continuousimprovement environment
Proven ability to lead, motivate, and build crossfunctional teams that deliver services and solutions that surpass client expectations
Highly organized with the ability to keep accurate notes and records
Experience with health IT systems and reports is desirable
Must be customer/patientfocused
Contribute to highquality deliverables and/or tasks under supervision.

In addition to the above qualifications the successful incumbent is expected to consistently demonstrate:

Core values consistent with a patient

- and family-centered approach to care

Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
Demonstrates a positive attitude and respectful, professional customer service
Acknowledges patient's rights on confidentiality issues maintains patient confidentiality at all times and follows HIPAA guidelines and regulations
Proactively acts as a patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
Proactively continues to educate self on providing quality care and improving professional skills

REQUIREMENTS:

The physical demands described here are representative of