Salesforce Solutions Designer - Arlington - beBeeArchitect

    beBeeArchitect
    beBeeArchitect Arlington

    4 days ago

    Employment

    Job title: Salesforce Solution Architect Remote Arlington VA

    Description
    Job Summary:

    We are seeking an experienced Salesforce Solution Architect to lead the design, architecture, and implementation of scalable Salesforce solutions. The ideal candidate will have strong expertise in Service Cloud Omnichannel integrations, Genesys contact center integration, and AI enablement using Salesforce Einstein.

    The successful applicant will be responsible for leading end-to-end Salesforce solution design with a focus on Service Cloud capabilities including case management knowledge base SLAs and service processes. They will also architect and design integration between Salesforce and Omnichannel platforms to enable seamless customer engagement across multiple touchpoints.

    A key aspect of this role is defining and implementing integration strategies with Genesys Contact Center leveraging Salesforce CTI APIs and event-driven frameworks for real-time data exchange and agent experience optimization. Additionally, they will drive adoption of Salesforce Einstein and other AI capabilities to enhance case routing service insights sentiment analysis and predictive analytics.

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