Secops Analyst - Burlington, United States - Open Approach

Description

SECOPS ANALYST
Open Approach is Growing Again


WHO WE ARE

We are a client-focused, values-driven company that provides comprehensive technical support for organizations of all sizes and types here in New England and beyond.

We support a wide variety of technologies for our clients, and prioritize our clients' needs and best interests over our own sales numbers.

As such, we are not a sales-driven organization. Rather, we let sound and reasonable decision-making drive our bottom line.

This translates into long-term relationships with our clients that are rewarding on many levels, not the least of which is a high degree of personal interaction that enhances the enjoyment of our work and our success.

Open Approach is committed to cultivating and preserving a culture of inclusion and connectedness.

The collective sum of the individual differences, innovation, knowledge, self-expression, and talent that our employees invest in their work represents our culture.

We welcome the unique contributions that you can bring in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, and beliefs.

THE IDEAL CANDIDATE

We are looking for an enthusiastic, empathetic, personable, self-driven individual undeterred by the challenges that come with working in a small but growing tech company.

Day-to-day tasks can vary significantly.

As a Security Operations Analyst, you play a crucial role in ensuring the safety and security of our company and our clients.

You will be responsible for monitoring and analyzing security systems and data, identifying and responding to security incidents, and ensuring the overall integrity and confidentiality of our client's systems and data.

On a typical day, you will be monitoring and analyzing security alerts and data, investigating potential incidents, and responding in a timely and effective manner.

You will need to be able to work collaboratively with other teams to resolve complex security issues, communicating clearly to both technical and non-technical stakeholders.

Your role, however, is not just about technical analysis and incident response. It's also about building relationships with our customers and demonstrating a commitment to their security and privacy.

You'll be empowered to and responsible for going above and beyond to ensure that our customers feel safe and secure in their interactions with us.

While we seek applicants who have studied computer science of one sort or another, we are primarily interested in a range of qualities and aptitudes that we know shape the right person for this position.

Specifically, these attributes of interest would include aspects such as:

• The ability to communicate effectively both verbally and in writing
• An empathetic disposition
• Deep technical aptitude and interest
• Detailoriented and highly organized
• Natural curiosity
• A "selfstarting" level of motivation and initiative
• A sense of humor
• Patience

As you can see, we are not looking for just anyone. If you are the right person, yet don't have all the Cyber Security foundation (some are definitely still needed), we're happy to train you, guide you, and help you succeed


THE SPECIFICS OF THE JOB

RESPONSIBILITIES:

• Administration of Security Awareness and Phishing testing
• Implementation and administration of Privileged Access Management system for our clients
• SIEM alert triage and investigation. Modify alerts and metrics as needed.
• Review alerts and suspicious activity reported by our EDR
• Review vulnerabilities and create remediation plans for vulnerability scanning
• Working with our HelpDesk for any security related escalations or questions
• Create documentation to share your personal experience and knowledge with others, internal and clientfacing
• Be willing to take ownership of an issue, seeing it through from beginning to end
• Help improve quality, service efficiency, and service effectiveness

JOB REQUIREMENTS:

• Technical Aptitude: An understanding of security technologies, including firewalls, intrusion detection and prevention systems, endpoint protection, and other securityrelated tools.
• Analytical Skills: The ability to analyze security events and incidents and to identify potential security threats or vulnerabilities.
• Attention to Detail: The ability to pay close attention to details, ensuring that security incidents are properly investigated and resolved.
• Standards: Uphold our operational and security standards and have a keen eye to seek out and identify where our standards are not met.
• Continuous Learning: The willingness to learn and stay uptodate with emerging security technologies, trends, and best practices is essential for staying current and developing a successful career in this role.
• Time Management: The ability to manage time effectively and to prioritize task