Customer Care Concierge B - Industry, United States - Bentley Mills

Bentley Mills

Verified Company

Industry, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ESSENTIAL JOB DUTIES

The customer care concierge is responsible for interacting with customers to provide information in response to inquiries with the ability to deliver a superior "Wow" customer service experience.

Develop an intimate knowledge of our product line. Determine customer requirements and expectations in order to recommend specific products and solutions. Proactively recommend alternate products to increase customer satisfaction. Develop a long term relationship with the customer.

Accurately process all customer requests:
request for stock availability, stock reserves, order status and technical requests. Analyze and process standard samples, custom samples and purchase orders. Review purchase orders submitted for required information.

Assist customers with the usage of our website. Manage heavy call volume while being able to multi-task. Take ownership and be resourceful in getting issues resolved. Process company requisitions and submit purchase orders to vendors. Submit requests to shipping and receiving to invoice/receive orders. Create and follow up on cash be delivery accounts. Audit orders to ensure accuracy.

Report and track incoming calls, out going calls, sample orders placed and purchased orders entered utilizing MS Word, Excel and PowerPoint.

Provide assistance on special projects and various other administrative duties as needed:
Fax, sort and attach bill of lading and filling.

EXPERIENCE OR REQUIREMENTS

Min. (1) year customer service or call center experience required, (2) to (5) years experience preferred
Previous experience must include responsibility for project completion with limited guidance.
Knowledge of carpet product processes preferred.
Excellent interpersonal, organizational, detail oriented and followthrough skills
Excellent verbal and written communication required.
Must be willing to work varied hours and weekends when necessary.

PHYSICAL REQUIREMENTS TO PERFORM
ESSENTIAL JOB DUTIES

Frequent: Handle, hear manual dexterity, sit, speak, stand, and walk.

ENVIRONMENTAL CONDITIONS

General office environment

Starting pay range:
$20-$21

Bentley Mills provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.