Senior Team Lead, Client Support - Columbia, United States - Oracle

Oracle Columbia, United States

3 weeks ago

Description

Job Description
Work with a world class team to develop, implement, and support cutting edge Oracle technology.

We are looking for an IT Team Lead to oversee the day-to-day operations for the team that supports End User Devices throughout MUHC.

The IT Team Lead will manage the team responsible for implementation, support, and maintenance of end user devices throughout our client's environment.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Career Level -Career Level -
Responsibilities

As a first-level manager who has performed technical or professional duties in a support environment, a significant component of your duties will entail gaining knowledge of policies affecting staff and in development of effective management skills.

You will interact frequently with customers and other team leads/managers. Bottom line, you will establish and communicate departmental objectives and implement plans to assure attainment of goals.

Other responsibilities include but are not limited to:

Manage the End User Device Team, including hiring, onboarding, training, and supervising staff
Manage departmental relationships throughout the health system and ensure everyone is in sync regarding current as well as upcoming projects/priorities
Assist and manage interteam relationships throughout the client environment
Provide technical support to departments and endusers throughout the health system and ensure that issues are resolved in a timely manner 24/7/365
Develop and maintain IT policies and procedures for the End User Device Team
Ensure compliance with HIPAA regulations and other relevant laws and regulations
Monitor and manage the End User Device Team budget
Strive to improve inter/crossteam communication to achieve team/project objectives

The requirements of this role are as follows:

Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field
At least 3 years of experience in IT support, with at least 1 years in a management role preferred
Ability to work onsite at our facility and be available for afterhours support as needed
Experience working in a health system/medical setting is preferred
Experience managing/maintaining devices and end users in an enterprise environment
Strong technical skills in IT infrastructure, networking, and security
Strong leadership and management skills
Excellent communication skills, both verbal and written
Ability to work under pressure and prioritize tasks/projects in a fastpaced environment

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US:

Hiring Range:
from $27.40 to $60.63 per hour; from $57,000 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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