End User Administrator I - West Columbia, United States - Lexington Medical Center

Lexington Medical Center
Lexington Medical Center
Verified Company
West Columbia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
IT Services
Full Time
Any
Mon-Fri 8am-5pm


Consistently named best hospital, Lexington Medical Center dedicates itself to providing quality health services that meet the needs of its communities.

Ranked #2 in the state and #1 in the Columbia metro area by U.S.

News & World Report, Lexington Medical Center is the only hospital named one of the Best Places to Work in South Carolina.


The 607-bed teaching hospital anchors a health care network that includes five community medical centers and employs more than 8,000 health care professionals.

The network includes a cardiovascular program recognized by the American College of Cardiology as South Carolina's first HeartCARE CenterTM and an accredited Cancer Center of Excellence affiliated with MUSC Hollings Cancer Center for research and education.

The network also features an occupational health center, the largest skilled nursing facility in the Carolinas, an Alzheimer's care center and nearly 80 physician practices.

Its postgraduate medical education programs include family medicine and transitional year.


Job Summary:


Under the direction of ITS Technical Services leadership, supports the End User Computing team by installing, configuring, and monitoring all end user computing devices, including desktops, laptops, thin clients, and LMC provided mobile devices.

Participates in timely completion of ITS projects. Installs new hardware and software. Replaces hardware as appropriate. Works collaboratively with teammates, other ITS groups, business units, customers, etc.


Minimum Qualifications:


Minimum Education:
High School Diploma or Equivalent

Minimum Years of Experience: 4 years of experience supporting end-user technologies in an enterprise environment

Substitutable Education & Experience:4 years of experience can be substituted for an Associate's Degree with 2 Years of related experience

Required Certifications/Licensure:
CCNA,MCP, MCTS, or equivalent certification required. (Area of work will classify which of the above certifications are applicable)


Required Training:
Windows 10/11;

Basic M365 functionality;
Experience supporting end user devices;
Hardware / software troubleshooting skills;
Knowledge of commonly used concepts, practices, and procedures within IT field;
Proficiency in end-user devices and network technologies.


Essential Functions:


  • Support the mission of Lexington Medical Center
  • Provide front line support for day to day issues escalated to the End User Computing Team
  • Escalates calls to appropriate staff or management as appropriate
  • Install, configure, and maintain organization's enduser technologies, including desktops, laptops, thin clients, and LMCprovided mobile devices.
  • Support hospital, medical staff office, and remote users.
  • Utilize LexSupport System to capture details of every support request
  • Communicate system changes with appropriate stakeholders as defined by ITS Change Management Policy and Procedures documents
  • Maintain an optimistic, professional, careeroriented demeanor; exemplify excellent customer relations toward patients, visitors, physicians, and coworkers. Is accountable for conformity to the LMC Service Expectation Policy and IS working agreements.

Duties & Responsibilities:


  • Create and maintain detailed documentation on supported platforms
  • Attend business and technical meetings as appropriate.
  • Ability to explain basic IT concepts to nonIT users
  • Address security vulnerabilities in a timely fashion and coordinate with InfoSec team as appropriate
  • Relies on instructions and preestablished guidelines to perform the functions of the job.
  • Periodically attends continuing education courses (internal regulation/professional development/selfimprovement) Performs all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
We are committed to offering quality, cost-effective benefits choices for our employees and their families:


  • Day ONE medical, dental and life insurance benefits
  • Health care and dependent care flexible spending accounts (FSAs)
  • Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%.
  • Employer paid life insurance equal to 1x salary
  • Employee may elect supplemental life insurance with low cost premiums up to 3x salary
  • Adoption assistance
  • LHI provides its fulltime employees employer paid shortterm disability and longterm disability coverage after 90 days of eligible employment
  • Tuition reimbursement
  • Student loan forgiveness

Equal Opportunity Employer

It is the policy of LMC to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations.

LMC strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran
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