Associate Premium Audit Resolution Specialist - Orlando, United States - The Travelers Companies, Inc.

The Travelers Companies, Inc.

Verified Company

Orlando, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category

Premium Audit

Compensation Overview

Salary Range

$44, $73,700.00
Target Openings
1
What Is the Opportunity?
What Will You Do?

Reviews specifics of dispute to determine complexity and team assignment based on prescribed guidelines.
Positively influence the customer experience by setting their expectation regarding the process, through consistent communication, and timely actions to resolve dispute.
Research and resolve specific audit disputes based on complexity level.
Research state rules, underwriting and auditing procedures to determine proper resolution.
Partner with Marketing and other business partners as appropriate to bring dispute to resolution.
Thoroughly document audit file to include all details of audit dispute and actions taken to bring issues to resolution.
Ensure resolution timeliness in accordance with established performance targets.
If appropriate, update audit worksheet to reflect appropriate exposure based on dispute finding.
Complete audit transaction in applicable processing/rating system.
Formally communicate dispute resolution to insured, agent, and business partners.
Perform other duties as assigned.
4 year college degree preferred.
Working knowledge of commercial lines insurance with an emphasis on premium audit procedures.
Working knowledge of state and regulatory auditing requirements.

What is a Must Have?

High School diploma required.
Strong demonstrated customer service orientation required.
Working knowledge of Microsoft Office products with emphasis on Excel functionality required.
Strong negotiation skills required.
What Is in It for You?
Health Insurance: Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.