Customer Care Resolution Associate - Murrieta, United States - 3 Day Blinds

3 Day Blinds

Verified Company

Murrieta, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands.

Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space.

It takes a talented group of individuals to do what we do, and we do it together as One Team.

We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.

Position Overview:

Hey you, yes you Are you someone who lives for the customer experience? Do you delight in going above and beyond to ensure that everyone you interact with leaves feeling valued? By leveraging your superior product and process knowledge you'll resolve incoming inquiries and requests prioritizing efficiency.

While you know how important it is to operate within established parameters, you have the skill and confidence to think outside the box with creative and effective solutions.

You view everything with an empathetic lens and deliver a successful outcome - regardless of the challenges of a particular situation.

What you'll do

Provide exceptional customer service to our clients and internal customers including our sales team of Design Consultants and Installers
Field and answer questions related to product specifications, warranty, installation, parts & repairs
Place orders, track shipments and relay progress regularly to vested parties
Document all inbound inquiries via case creation, including detailed notes on the root cause and most likely path or paths forward
Manage a high volume of open cases and provide timely, consistent and accurate updates on progress and ultimate resolution
Contribute to organizational success by leveraging all tools and resources to provide prompt resolution to customer issues or concerns
Deliver consistent results in key performance areas including schedule adherence, average handle time and resolution time
Share feedback and ideas on ways to improve the overall client experience

Who you are

Experienced in a Customer Service role, preferably in a call center environment
Talented multitasker, able to identify and execute resolution on a variety of customer service issues in a timely manner
Passionate service provider committed to providing a superior client experience by demonstrating patience, empathy, compassion, and sincerity in both tone and words
Selfstarter with exceptional time management skills, who consistently meets established productivity, schedule adherence, call monitoring and survey score standards
Flexible and adaptable to change, with an ability to learn new skills and retain information
Teamoriented with a positive outlook and willingness to go above and beyond
An exceptional communicator both over the phone and in written updates/summaries
Detailoriented with a demonstrated ability to thrive in a fastpaced environment, using multiple systems simultaneously to document, track and resolve customer concerns
Open availability during business hours 6am 5pm PST to work fulltime, five days a week, including Saturdays
High school diploma or equivalent work experience

What's in it for you?

Hourly rate range: $ $19.50
In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off with pay and a 401(k) plan with a degree of employer matching.
We provide shortterm and longterm disability benefits at no cost to you In addition, we offer companypaid life and accidental death and dismemberment insurance with opportunities to elect additional voluntary insurance plans as well.
We offer eligible employees six weeks of paid parental leave to bond with a child following birth, adoption, or foster placement.
Enjoy amazing discounts on our 3 Day Blinds products as well as access to various other exclusive discounts.

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