Jobs
>
Bakersfield

    Service Manager - Bakersfield, United States - Engineered Transportation International

    Engineered Transportation International
    Engineered Transportation International Bakersfield, United States

    2 weeks ago

    Default job background
    Description

    ** Service Manager**

    **Job Category****:** Service **Requisition Number****:** SERVI01902 Showing 1 location **Job Details**

    **Description**

    **Objective**: To manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

    **JOB RESPONSIBILITIES:**

    **Goal Achievement:**

    Performance will be measured in accordance with the degree of achievement against annually set goals in the following areas:

    Service revenue

    Controls with unbillable hours

    Service Gross Margin

    Net profit

    In order to meet or exceed these goals, the Service Manager must fulfill specific responsibilities on a day to day, week to week, and month to month basis.

    **General Sales Responsibilities:**

    Maintain good customer relationships and high level of service.

    Actively assist in or handle dispute resolutions and warranty situations promptly, to the satisfaction of the customer and the company.

    Understand and direct service quoting and price tracking against competitors prices.

    Actively participate in promotional activities.

    **Inside Sales Responsibilities:**

    Maintain minimum hours defined by Branch Manager with proper staffing.

    Maintain both indoor and outdoor facilities in clean and neat condition.

    Work with Technician staff regularly to understand their strengths, weaknesses and needs for development and with the Administrative staff to understand customer requirements and satisfaction with the branch service and support.

    Develop relationships with customers and outside sales staff that will help you to identify new and expand existing business.

    **Shop Responsibilities:**

    Oversee the open order aging report ensuring final invoices are presented timely with every repair.

    Oversee the scheduling and work flow through the shop.

    Tight controls over unbillable hours

    Ensure employees are qualified to perform the work being assigned.

    Evaluate employees skills and recommend training as required.

    Review and present requisitions when additional tooling is required.

    **Supervision:**

    Supervise and evaluate inside sales support and technician service staff and insure proper training.

    Delegate workloads and actively support growth.

    Maintain appropriate departmental staffing in balance with branches requirements.

    Advise and assist in the hiring process for branch inside staff.

    Conduct performance evaluations annually or as required for branch inside staff.

    **Safety:**

    Maintain a safe working environment and schedule appropriate safety training.

    Organize and lead the shop safety program.

    **Administration:**

    Manage and approve overtime for hourly employees.

    Ensure that appropriate branch personnel see and understand all memos, parts, service, and safety notices on a timely basis.

    **General Responsibilities:**

    Ensure that personnel maintain a professional appearance and are dressed in company uniform.

    Develop and maintain a high level of product knowledge within your staff.

    Know and enforce company policies and procedures.

    Provide daily reporting and all other duties assigned by the Branch Manager.

    **QUALIFICATIONS:**

    **Knowledge:**

    Knowledge of business and management principles involved in strategic planning, leadership, production methods, and coordination of people and resources. Knowledge of principles and processes for providing customer services. Must be an outstanding leader.

    **Experience:**

    5+ years of demonstrated successful management.

    5+ years experience in parts, fleets, and tank trailer service/repair preferred.

    Degree in Operations Management or other business-related discipline is preferred.

    **Skills/Aptitude:**

    Must have excellent oral and written communication and interpersonal skills.

    Must be highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and have strong decision-making, problem solving and time management skills.

    Must be ethical in all job related activities.

    **Working Conditions:**

    While performing the duties of this job, the employee is regularly required to sit at a desk, talk and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Exposure to shop elements such as noise, dust, odors and fumes. This position requires limited travel, with overnights possibly required based on the needs of the company.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Coastline Equipment

    Service Manager

    15 hours ago

    Coastline Equipment Bakersfield, United States

    John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a **Service Manager** for our **Bakersfield, California location**. · **Job Summary** · Manages service operations within the dealership to maximize r ...

  • Kern Health Systems

    Homeless Services Manager

    2 weeks ago

    Kern Health Systems Bakersfield, United States

    KHS reasonably expects to pay starting compensation for the position of Homeless Services Manager in the range of $100, ,992 Annual. · Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery system. · Defin ...

  • Superior Court of California, County of Kern

    Family Law Facilitator/self-help Services Manager

    4 days ago

    Superior Court of California, County of Kern Bakersfield, United States

    **Family Law Facilitator/Self-Help Services Manager** · - $4, $6,062.66 biweekly · - Plus an additional 10% KernFlex · **This regular, full-time recruitment closes on May 7, 2024.** · **DEFINITON**: · Under general direction of managing attorney, plans, organizes, implements, and ...

  • Mission Point Healthcare Services

    Environmental Services Manager

    1 week ago

    Mission Point Healthcare Services Lamont, United States

    **MISSION POINT HEALTHCARE SERVICES** · **_ Delivering Excellence. Every Life. Every Moment. Every Day._** · Are **YOU** an enthusiastic service-oriented leader with a desire to work for a compassionate company in your community? The **Environmental Services Manager (Maintenance ...

  • Rollins

    Service Manager

    2 weeks ago

    Rollins Bakersfield, United States

    ** Service Manager** · **Job Category****:** Operations Leadership **Requisition Number****:** SERVI020782 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work and play.** · Our **Service Managers** ar ...

  • Coastline Equipment

    Service Manager

    2 weeks ago

    Coastline Equipment Bakersfield, United States

    John Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Manager for our Bakersfield, California location . · Job Summary · Manages service operations within the dealership to maximize retur ...

  • Coastline Equipment

    Service Manager

    2 weeks ago

    Coastline Equipment Bakersfield, United States

    Job Description · Job DescriptionJohn Deere Construction Equipment Dealership with multiple locations serving Southern California, Nevada and Idaho is looking for a Service Manager for our Bakersfield, California location. · Job Summary · Manages service operations within the dea ...

  • Icahn Automotive

    Assistant Service Manager

    3 weeks ago

    Icahn Automotive Bakersfield, United States

    Icahn Automotive White Lane [ASM / Assistant Store Manager] As a Assistant Service Manager at Icahn Automotive, you'll: Assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities; Assist the Store Manager of ...

  • Pep Boys

    Service Manager Trainee

    2 weeks ago

    Pep Boys Bakersfield, United States

    **** · **Service Manager Trainee** · **Service Manager Trainee** · **Requisition ID:** · **Category:** Service Desk · **Overview** · Pep Boys is driven by its promise to its customers, We go further to help you go farther. Founded 100 years ago by military veterans, generat ...

  • Kern County

    Technology Services Manager

    2 weeks ago

    Kern County Bakersfield, United States

    Examinations: · Appraisal (Weight 100%): Will be conducted for the purpose of evaluating the applicant's training, education, experience, interest and personal fitness for the position. Appraisal can be based on any combination of the following: Investigation, oral exam and rati ...

  • Kern County, CA

    Technology Services Manager

    2 weeks ago

    Kern County, CA Bakersfield, United States

    Salary : $7, $9,391.92 Monthly · Location : Bakersfield, CA · Job Type: Full time · Job Number: 9364 · Department: SHERIFF · Opening Date: 05/01/2024 · Closing Date: Continuous · Position Information · Examinations:Appraisal (Weight 100%): Will be conducted for the purpose ...

  • RESA Power

    Service Branch Manager

    2 weeks ago

    RESA Power Bakersfield, United States

    Position Summary · The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for gro ...

  • RESA Power

    Service Branch Manager

    2 weeks ago

    RESA Power Bakersfield, United States

    Position Summary · The Service Branch Manager (SBM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for gro ...

  • RESA Power

    Technical Service Manager

    2 weeks ago

    RESA Power Bakersfield, United States

    Position Summary · The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for ...

  • Kern County, CA

    Technology Services Manager

    1 day ago

    Kern County, CA Bakersfield, United States

    Salary : $7, $9,391.92 Monthly · Location : Bakersfield, CA · Job Type: Full time · Job Number: 9364 · Department: SHERIFF · Opening Date: 05/01/2024 · Closing Date: Continuous · Position Information · Examinations:Appraisal (Weight 100%): Will be conducted for the purpose ...

  • RESA Power

    Technical Service Manager

    2 weeks ago

    RESA Power Bakersfield, United States

    Position Summary · The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for ...

  • State of California

    management services technician

    2 weeks ago

    State of California Kern County, United States

    Job Posting: Mangement Services Technician · North Kern State Prison · JC Mangement Services Technician · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 5/17/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off ...

  • State of California

    management services technician

    1 week ago

    State of California Kern County, United States

    Job Posting: Mangement Services Technician · North Kern State Prison · JC Mangement Services Technician · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 5/17/2024 · Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off ...

  • State of California

    management services technician

    2 days ago

    State of California Kern County, United States

    Job Posting: MANAGEMENT SERVICES TECHNICIAN · Wasco State Prison · JC MANAGEMENT SERVICES TECHNICIAN · MANAGEMENT SERVICES TECHNICIAN $3, $4,743.00 per Month · Final Filing Date: 6/7/2024 · Job Description and Duties · Under supervision, to learn and perform the less techn ...

  • Mid Cal Labor Solutions

    Electrical Service Manager

    6 days ago

    Mid Cal Labor Solutions Bakersfield, United States

    Overview: · Great, local business in Bakersfield is looking for an Electrical Service Manager This Electrical Service Manager will handle the service jobs that come in by phone and emails (in high volume), will interact with customers in regards to the work orders, submit work o ...