Member Service Representative - San Diego, United States - Navy Federal Credit Union

Navy Federal Credit Union

Verified Company

San Diego, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards.

To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

Responsibilities

Analyze, research and resolve problems and discrepancies related to member accounts/loans
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Assist level I team members
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and/or ATM vault custodian
Perform other duties as assigned

Qualifications

Ability to work independently and in a team environment
Working knowledge of savings and checking products, accounts and services
May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills

Desired Qualifications

Experience in member/customer service preferably in a call center, retail banking or financial institution
Experience in working in a credit union environment

Hours:
Available Monday - Saturday, hours based on business needs.
Part-Time hours are typically hours a week. (Please note, during training longer hours will be required)

Location:
Hub & Spoke branches: 10865 Black Mountain Road, San Diego, CA 92126 | 6755 Mira Mesa Boulevard, Suite , San Diego, CA 92121

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us.

We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions.

And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives.

Together, we can make it happen.

Don't take our word for it:

Military Times 2022 Best for Vets Employers
WayUp Top 100 Internship Programs
Forbes 2022 The Best Employers for New Grads
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For
Computerworld Best Places to Work in IT
Ripplematch Campus Forward Award
Excellence in Early Career Hiring
Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity:
Navy Federal values, celebrates, and enacts diversity in the workplace.

Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.

EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability

Bank Secrecy Act:

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.