patient financial advocate - Sylvania, OH , USA, United States - ProMedica

ProMedica Sylvania, OH , USA, United States

6 days ago

Full time

Description

The Patient Financial Advocate (PFA) is responsible for establishing and maintaining a relationship with patients while ensuring that patients who receive services from ProMedica have been properly screened for financial responsibility and are made aware of available avenues for financial assistance and payer sources such as Medicaid & Cobra.

The PFA continually supports patients in understanding their financial responsibility, managing patients' expectations while assisting in establishing payment arrangements, managing referrals for specific patients so authorized services are received, and providing the basis for maximum reimbursement.

The PFA is responsible for thorough documentation and account notes, including coordination with other staff who refer patients as well as patients who request financial counseling.

The position is largely patient facing in areas of registration or at bedside, so a substantial focus on customer service is necessary.

Contact may also be made with the patient via telephone. The PFA will be bed-side offering in-person financial counseling and education to patients. The PFA ensures proper follow up, documentation, and adherence to ProMedica's policies and procedures. Given the potentially sensitive nature of these conversations, the PFA needs to prioritize patient experience and patient communication.

The PFA must promote an attitude of professionalism at all times and demonstrate model behavior that embodies and reinforces ProMedica's values and mission to improve the health and well-being of the community.

Scope and Complexity:

The PFA may be responsible for monitoring and controlling daily collection operations to ensure the provision of best practice, customer-focused and cost effective patient financial services for the organization.

The PFA may also be responsible for screening patients for eligibility for financial assistance, Medicaid, insurance, COBRA, or any other payer source.

Information generally used when solving problems and making decisions in this position can be incomplete, requiring the PFA to research and gather information.

Decisions made by the PFA impact the entire hospital financial operation.

Work is guided by defined policies and guidelines, and established practices and plans are subject to strategic guidance and evaluation from senior management.

The PFA demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.

Job Requirements

Education:
Associate degree in health or business-related field. Additional experience may substitute for degree.

Skills:

Broad knowledge of government assistance programs, guidelines and application procedures necessary.
Must have one to two years of progressively more responsible experience in a hospital registration, billing, and payment processing environment in order to be familiar with internal policies and external third party payer policies and procedures.
Knowledge of self-pay collections, medical terminology, and a complete understanding of insurance is required.
Must be able to work independently with little direct supervision.
Must possess high degree of professionalism, in addition to interpersonal, customer service and communication skills, both verbally and in writing, including knowledge of basic grammar, spelling & punctuation.
Requires basic math, data entry, 10-key, and keyboarding skills. Ability to type a minimum of 30 words per minute is desired.
Must be highly organized, detail-oriented, and a self-starter. Requires excellent time management skills, as well as the ability to maintain confidentiality standards.
Must be able to demonstrate interviewing and investigation techniques. Creativity, initiative, independent thinking, critical thinking, and problem solving skills are strongly preferred.
Must be able to handle multiple tasks simultaneously.
Requires the ability to read, write and speak effectively in English.
Insurance verification and Medicaid eligibility experience highly desirable.

Years of Experience:

Must have 1-2 years of progressively more responsible experience in a hospital registration, billing, and payment-processing environment in order to be familiar with internal policies and external third-party payer policies and procedures.

WORKING CONDITIONS

Physical Demands:

Must have physical ability to move from one office/work area to another, frequently lifting binders, boxes, files, etc., normally up to 20 lbs., occasionally lifting heavier boxes of supplies or files, etc.

Work will frequently require rounding on patient rooms (i.e., walking, standing, sitting, and kneeling). Must be able to sit and/or stand for extended periods.

ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.

In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply

Employee Exemption Type

Non-Exempt

Job Type

Full Time

Budgeted Hours / Pay Period

80

Shift Type

Days

Shift Hours

8 hours

Weekends

On-call Requirements

Additional Schedule Details

Patient Financial Advocate

1 week ago

ProMedica Sylvania, United States Full time

Job Title · Patient Financial Advocate - Patient Access - Full Time · Category · Accounting and Finance · Organizational Unit · ProMedica -> ProMedica System -> Patient Access · Location · Sylvania, OH 43560 US (Primary) · Job Description · The Patient Financial Advocate ...
patient financial advocate

1 week ago

ProMedica Health System Sylvania, OH , USA, United States Full time

The Patient Financial Advocate (PFA) is responsible for establishing and maintaining a relationship with patients while ensuring that patients who receive services from ProMedica have been properly screened for financial responsibility and are made aware of available avenues for ...
Educational Occupational Therapist

1 week ago

Epic Special Education Staffing Sylvania, United States

About Us · Every school district is unique, each student is an individual, but we are all in this together. Making a difference in the lives of all those who shape the future is our daily focus. We believe that making a difference in each of the lives that we touch. If you're rea ...
Social Worker

1 week ago

ProMedica Health System Sylvania, United States Part time

Position supports ProMedica Flower Hospital in Sylvania, OH · Position Summary: · Responsible for coordinating placement, community agency referral, and social coping aspects for patients in the assigned areas, inclusive of all age groups served. Serve as a referral source and r ...
Social Worker

1 week ago

ProMedica Sylvania, United States Part time

Position supports ProMedica Flower Hospital in Sylvania, OH · Position Summary: · Responsible for coordinating placement, community agency referral, and social coping aspects for patients in the assigned areas, inclusive of all age groups served. Serve as a referral source and re ...
Community Based Case Manager-ACT

3 days ago

Zepf Toledo, United States

Job Type Full-timeDescriptionZepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case ma ...
Client Service Advisor

1 week ago

BMO Harris Industry, United States

Application Deadline: · 05/02/2024 · Address: · 13300 Crossroads Parkway North · Job Family Group: · Commercial Sales & Service · Provides exceptional, daily operational service support to grow the Bank's market share and maximize profitability of client relationships. Ensures cl ...
Crisis Case Manager

4 hours ago

Zepf Toledo, United States

Job Description · Job DescriptionDescription:Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substanc ...
Medical Director

1 week ago

Zepf Toledo, United States

Job Type · Full-time · Description · Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abus ...
Assistant Attorney General

1 week ago

State of Ohio Toledo, United States

About Us: · The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the cri ...
Legal Director, M&A and Corporate Finance

1 week ago

Owens Corning Inc. Toledo, United States

The Director of Corporate, Finance and Mergers & Acquisitions has the responsibility for overseeing and/or providing support on domestic and cross-border corporate transactions. This includes, but is not limited to, mergers and acquisitions, joint ventures, venture capital invest ...
Therapist-Lucas County

1 week ago

OhioGuidestone Toledo, United States

Where New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance ...
in office licensed therapist/counselor

1 week ago

OhioGuidestone Toledo, OH, United States

Where New Paths Begin · OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance u ...
RN Utilization Review

3 days ago

Sedgwick Toledo, United States

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportuni ...
Case Manager

4 days ago

Caregiver Grove Toledo, United States

Job Description · Job DescriptionSalary: $18-$20 · The Case Manager will manage cases for their assigned clients to ensure that each client receives services needed for overall well-being and in accordance with his/her individualized service plan (ISP). · RESPONSIBILITIES: · Util ...
Case Manager

2 days ago

Caregiver Grove Toledo, United States

Job Description · Job DescriptionSalary: $18-$21 · The Case Manager will manage cases for their assigned clients to ensure that each client receives services needed for overall well-being and in accordance with his/her individualized service plan (ISP). · RESPONSIBILITIES: · Util ...
Medical Director

5 days ago

Zepf Toledo, United States

Job Description · Job DescriptionDescription:Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substanc ...
Case Manager

1 week ago

CAREGIVER GROVE LLC Toledo, United States

The Case Manager will manage cases for their assigned clients to ensure that each client receives services needed for overall well-being and in accordance with his/her individualized service plan (ISP). · RESPONSIBILITIES: · Utilize basic clinical interventions to support clien ...
Medical Director

1 week ago

Zepf Toledo, United States

Job Description · Job DescriptionDescription:Zepf Center has been serving the Lucas County community for nearly 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substanc ...
Legal Director, M&A and Corporate Finance

1 week ago

Owens Corning Toledo, OH, United States

· Legal Director, M&A and Corporate Finance · Location(s): · Toledo, OH, US, · Function: · Legal · Audience: · Experienced Professional · Work Arrangement: · Hybrid · Requisition ID: · 62398 · The Director of Corporate, Finance and Mergers & Acquisitions has the responsibility ...