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Patient Financial Advocate - Sylvania, United States - ProMedica
Description
Job Title
Patient Financial Advocate - Patient Access - Full Time
Category
Accounting and Finance
Organizational Unit
ProMedica -> ProMedica System -> Patient Access
Location
Sylvania, OH 43560 US (Primary)
Job Description
The Patient Financial Advocate (PFA) is responsible for establishing and maintaining a relationship with patients while ensuring that patients who receive services from ProMedica have been properly screened for financial responsibility and are made aware of available avenues for financial assistance and payer sources such as Medicaid & Cobra. The PFA continually supports patients in understanding their financial responsibility, managing patients' expectations while assisting in establishing payment arrangements, managing referrals for specific patients so authorized services are received, and providing the basis for maximum reimbursement. The PFA is responsible for thorough documentation and account notes, including coordination with other staff who refer patients as well as patients who request financial counseling.
The position is largely patient facing in areas of registration or at bedside, so a substantial focus on customer service is necessary. Contact may also be made with the patient via telephone. The PFA will be bed-side offering in-person financial counseling and education to patients. The PFA ensures proper follow up, documentation, and adherence to ProMedica's policies and procedures. Given the potentially sensitive nature of these conversations, the PFA needs to prioritize patient experience and patient communication. The PFA must promote an attitude of professionalism at all times and demonstrate model behavior that embodies and reinforces ProMedica's values and mission to improve the health and well-being of the community.
Scope and Complexity:
The PFA may be responsible for monitoring and controlling daily collection operations to ensure the provision of best practice, customer-focused and cost effective patient financial services for the organization. The PFA may also be responsible for screening patients for eligibility for financial assistance, Medicaid, insurance, COBRA, or any other payer source. Information generally used when solving problems and making decisions in this position can be incomplete, requiring the PFA to research and gather information.
Decisions made by the PFA impact the entire hospital financial operation. Work is guided by defined policies and guidelines, and established practices and plans are subject to strategic guidance and evaluation from senior management. The PFA demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs.
Job Requirements
Education: Associate degree in health or business-related field. Additional experience may substitute for degree.
Skills:
WORKING CONDITIONS
Physical Demands: Must have physical ability to move from one office/work area to another, frequently lifting binders, boxes, files, etc., normally up to 20 lbs., occasionally lifting heavier boxes of supplies or files, etc. Work will frequently require rounding on patient rooms (i.e., walking, standing, sitting, and kneeling). Must be able to sit and/or stand for extended periods.
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. For more information, please visit
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply
Employee Exemption Type
Non-Exempt
Job Type
Full Time
Budgeted Hours / Pay Period
80
Shift Type
Days
Shift Hours
8 hours
Weekends
On-call Requirements
Additional Schedule Details
