Jobs
>
Silver Spring

    Restaurant Floor Manager/Supervisor - Spring, United States - Thind Management

    Thind Management
    Thind Management Spring, United States

    3 weeks ago

    Default job background
    Description

    Restaurant Floor Manager/Supervisor

    Introduction

    Welcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto "We'll Take It from Here". Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

    Job Summary

    We are seeking a highly motivated and experienced Restaurant Supervisor/Floor Manager who is responsible for playing a crucial role in ensuring the smooth operations of a fine-dining restaurant, providing exceptional service, and creating memorable dining experiences for guests. This position requires strong leadership skills, excellent customer service abilities, and a deep understanding of fine dining etiquette and standards. The Supervisor/Floor Manager oversees the front-of-house operations, manages the service team, and collaborates closely with the kitchen staff to deliver impeccable service.

    Core Job Responsibilities & Duties

    • Guest Service: Provide a warm and welcoming environment for guests, ensuring their needs are met and expectations exceeded. Greet guests, assist with seating arrangements, and handle any special requests or concerns to ensure a personalized dining experience
    • Staff Management: Supervise and lead the front-of-house team, including servers, hosts/hostesses, and bartenders. Assign work schedules, delegate tasks, and provide guidance and training to maintain a high level of service and professionalism
    • Service Standards: Uphold the highest standards of fine dining service, ensuring all staff members are knowledgeable about menu offerings, wine pairings, and proper service techniques. Monitor service quality, address any issues, and implement continuous improvement initiatives
    • Floor Operations: Oversee the dining room operations, including table arrangements, reservation management, and seating assignments. Ensure efficient table turnover and manage the flow of service to provide an exceptional fining experience for all guests
    • Team Coordination: Foster effective communication and collaboration between the front-of-house and kitchen staff. Coordinate with the culinary team to ensure the timely and accurate delivery of food and beverages to guests
    • Guest Relations: Build and maintain strong relationships with regular patrons and VIP guests. Anticipate their preferences, provide personalized recommendations, and ensure their satisfaction to foster loyalty and repeat business
    • Problem Resolution: Handle guest complaints or issues promptly and professionally, employing strong problem-solving skills and a diplomatic approach. Resolve conflicts and find appropriate solutions to ensure guest satisfaction and uphold the restaurant's reputation
    • Training and Development: Conduct regular training sessions for the service team to enhance their product knowledge, service skills, and overall professionalism. Provide ongoing coaching and feedback to ensure continuous improvements and career development
    • Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations throughout the restaurant. Monitor staff adherence to food handling protocols, cleanliness standards, and alcohol service guidelines
    • Administrative Tasks: Assist with administrative duties, such as staff scheduling, inventory management, and financial reporting. Maintain accurate records of reservations, guest feedback, and incidents that occur during service
    Qualification Standards & Company Requirements
    • High school diploma or equivalent; additional education or certification in hospitality or restaurant management is a plus
    • Previous experience in a fine dining restaurant or upscale hospitality environment, with a minimum of 2-3 years in a supervisory or management role
    • Deep knowledge of fine fining etiquette, wine service, and menu offerings
    • Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team
    • Strong customer service focus, with a genuine passion for providing memorable dining experiences
    • Excellent communication skills and organization abilities, with attention to detail
    • Ability to work effectively in a fast-paced, high-pressure environment
    • Proficiency in computer systems and software used for reservations and point-of-sale systems
    • Knowledge of health, safety, and sanitation regulations pertaining to the restaurant industry
    • Flexibility to work evenings, weekends, and holidays are required
    *Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*
  • Mango

    Floor Supervisor

    6 days ago

    Mango Bethesda, United States

    MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At Mango, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 80 countries. Our team is made ...

  • Lowe's

    Sales Floor Dept Supervisor

    4 days ago

    Lowe's Silver Spring, United States

    Expand your career possibilities. · Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply · Find Your Home to More Possibilities. · What Yo ...

  • Compass Group

    Suites Floor Supervisor

    5 days ago

    Compass Group Hyattsville, United States

    Levy Sector · Position Title: [[extTitle]] · Pay Range: $22.00 to $22.00 · We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number · The advertised program is an AI recruiting assistant that helps you apply to jobs w ...

  • Compass Group

    Suites Floor Supervisor

    1 week ago

    Compass Group Hyattsville, United States

    Levy Sector · Position Title: [[extTitle]] · Pay Range: $22.00 to $22.00 · We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number · The advertised program is an AI recruiting assistant that helps you apply to jobs w ...

  • Compass Group, North America

    Suites Floor Supervisor

    1 week ago

    Compass Group, North America Hyattsville, United States

    Levy Sector · Position Title: [[extTitle]] · Pay Range: $22.00 to $22.00 · We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number · The advertised program is an AI recruiting assistant that helps you apply to job ...

  • COS

    Floor Manager

    1 week ago

    COS Washington, United States Full time

    Job Description · A Floor Manager at COS opens doors to creating great customer experiences that not only elevate store sales but also foster a thriving, inviting atmosphere. With a dedicated team by your side, you'll lead the charge in delivering exceptional service and operatio ...

  • VF Corporation

    The North Face: Floor Supervisor

    3 days ago

    VF Corporation Washington, United States Part time

    Supervisor · As a Supervisor, you will direct, develop and motivate a team of brand associates, ensuring a consistent best-in-class customer experience that aligns with our brand purpose and values. You will partner with the Store Manager and Assistant Store Manager to maximize ...

  • Mango

    floor supervisor

    1 week ago

    Mango Vienna, United States

    At Mango we inspire and we unite through our passion for style and culture. We are present in more than 115 countries and our online presence extends to more than 110 countries. Our team is made up of people of 112 nationalities and 78% of them are women. · We are looking for · ...

  • Gpac

    Flooring Office Manager

    3 weeks ago

    Gpac Washington, United States Full time

    Job Title: Flooring Office Manager · Position Summary: The Office Manager for a Flooring Contractor oversees administrative operations, supports project management, and ensures excellent customer service to facilitate the company's success. · Key Responsibilities: · Administratio ...

  • Compass Group

    Suites Floor Supervisor

    1 week ago

    Compass Group Hyattsville, United States

    Suites Floor Supervisor - FedExFieldClick Here to Apply OnlineJob Description Levy Sector Position Title: [[extTitle]] Pay Range: $22.00 to $22.00 We Make Applying Easy Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number The advertised ...

  • Compass Group

    FLOOR SUPERVISOR

    1 week ago

    Compass Group Arlington, United States

    FLOOR SUPERVISOR - AMEX Centurion Lounges - Arlington, VAClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $50,000.00 What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty o ...

  • Compass Group

    FLOOR MANAGER

    3 weeks ago

    Compass Group Arlington, United States

    FLOOR MANAGER - AMEX Centurion Lounges - Arlington, VAClick Here to Apply OnlineJob Description Flik Hospitality Group Salary: $60,000.00 What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of o ...

  • Flik Hospitality Group

    Floor Supervisor

    5 days ago

    Flik Hospitality Group Arlington, United States

    **Salary**:$50,000.00 · **What makes FLIK click** · - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people ...

  • MGM Resorts International

    Housekeeping Floor Supervisor

    1 week ago

    MGM Resorts International Oxon Hill, United States

    The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industr Floor Supervisor, Housekeepin ...

  • MGM Resorts International

    Housekeeping Floor Supervisor

    1 week ago

    MGM Resorts International Oxon Hill, United States

    The SHOW comes alive at MGM Resorts International. · Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Re ...

  • Smithsonian Enterprises

    Retail Floor Supervisor

    1 week ago

    Smithsonian Enterprises Washington, United States

    Excellent opportunity for experienced and customer service focused Retail Floor Supervisors · The Smithsonian Museum Retail Stores on the National Mall in Washington DC are currently seeking experienced and customer service focused Full Time Retail Floor Supervisors to drive sale ...

  • Dacha Navy Yard

    Floor Manager

    1 week ago

    Dacha Navy Yard Washington, United States Full time

    · Dacha is hiring a beer garden manager for its 800-patron Navy Yard beer garden. A successful candidate will have extensive experience in fast-pased upscale restaurants with emphasis on operations, staff training, and service excellence. Qualified candidates will have at least ...

  • L'Ardente

    Floor Manager

    4 weeks ago

    L'Ardente Washington, United States Full time

    Job Details L'Ardente is looking for a floor manager to join the team As a Floor Manager at L'Ardente, you will play a key role in ensuring the smooth and efficient operation of our dining establishment. You will lead our front-of-house team, oversee the dining experience, and ma ...

  • Aramark

    Floor Manager

    5 days ago

    Aramark Halethorpe, United States Salaried

    Job Description · The Floor Manager, located at the Guinness Brewery will be responsible for the entire food and beverage operation in the absence of the Director of Food and beverage. Will direct all activities and operational areas to the effective of the food and beverage Depa ...

  • Great Eats Hospitality

    Floor Manager

    3 weeks ago

    Great Eats Hospitality Manassas, United States

    Job Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Voted Best Mexican Restaurant in Northern Virginia by Virginia Living Magazine, Zandras Taqueria is a ...