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    Patient Representative - Minneapolis, United States - University of Minnesota Physicians

    University of Minnesota Physicians
    University of Minnesota Physicians Minneapolis, United States

    1 week ago

    Default job background
    Regular, Full time
    Description

    University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

    Join us on a mission to advance medicine.
    This is an AFSCME represented position.

    Why M Physicians?

    Regardless of role, we recognize that every member of our team is vital The Patient Representative promotes M Physicians' philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role would benefit from having exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

    The Women's Health Specialty Clinic is designed to provide comprehensive care to women and people with uteruses of all ages, offering resource for much of your healthcare needs. Our team of providers include primary care, OBGYN, Urogynecology and mental health services from University of Minnesota Physicians to offer services in a unique woman-centered environment. Our clinic is conveniently located on University of Minnesota Medical Center campus - West Bank. Our physicians and advance practice providers, who also serve as faculty at the University of Minnesota, are specialists in women's health, focusing on the whole person and making use of appropriate therapeutic approaches and disciplines so you can reach your goal of achieving optimal health and well-being.

    Patient Representative Overview

    Key responsibilities include but are not limited to:

    • Assists with phones and schedules future appointments and/or procedures.
    • Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
    • Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
    • Arranges accommodation and/or interpreter services as need needed for the patient visits
    • Resolves non-clinical patient customer service issues
    • Assists with coordinating provider schedules and appointments
    • Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
    • Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

    Minimum Qualifications:
    • Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
    • Knowledge of online scheduling and experience with EMR systems
    • Keyboarding skills of 35 wpm.
    • Proven experience in customer service

    Location: M Health Fairview Women's Health Specialty Clinic th Ave S Riverside Professional Building, Minneapolis, MN 55454

    Hours: 1.0 FTE - Monday-Friday, 7:30am-4:00pm

    Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more

    M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    UMPhysicians is an Equal Opportunity/Affirmative Action/Military Friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, sexual orientation, age, marital status, status with regard to public assistance, disability, or status as a protected veteran.
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