Night Dispatcher - Brockton, United States - Biotrans Llc

Biotrans Llc

Verified Company

Brockton, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

BioTrans LLC, a fast-growing global logistics provider specializing in cold chain transportation, technology and infrastructure for the life sciences industry is seeking a reliable
Full Time Overnight Dispatcher to act as a communication point for emergency and non-emergency calls.

Shift:
Sunday
, Monday, Tuesday, Wednesday 9 pm to 7 am

Daily Routine and Core Duties & Responsibilities:

Schedule and dispatch drivers and trucks to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, or cell phones and text
Contacts facilities with any delays as necessary.
Occasional warehouse duties, including receiving, sorting, and loading shipments. Sometimes local driving in emergency situations will be required.
Relay work orders, messages, and information to or from operations, managers, and drivers necessary to achieve successful execution
Responsible for the coordination, scheduling, dispatching, and planning of customer deliveries in order to effectively meet delivery schedules
Complete all required paper and electronic documents in a timely manner with focus on accuracy
Monitoring of drivers in relation to both their remaining hours of service and equipment as to its availability and to ensure they are travelling and on time.
Monitoring of drivers in relation to both their remaining hours of service, productivity and KPI compliance. Monitoring equipment, in conjunction with the Fleet department as to its availability to ensure vehicles are moving and on time.
Periodical route surveillance towards making recommendation or advising changes as at when ensure sustainable quality delivery operations
Diffuse situations rather than escalate crises.
Provide immediate and professional customer service to both customers and drivers.

Required skills and Qualifications:

Previous background in trucking industry along with experience as a driver preferred
DOT knowledge Preferred (HOS)
Minimum of 6 months experience preferred as Transportation, Logistics or Trucking Dispatcher or (2) years' experience in related dispatch field
Familiarity with vehicles maintenance, repair & record keeping
Exceptional computer skills including, but not limited to: Experience with Geotab/Samsara or equivalent GPS vehicle tracking software, Microsoft, Word, Excel, Outlook, data entry, internet resourcing & Google Maps and GPS data
Must have the ability to multitask and attention to detail
Be reliable / ontime with a courteous, friendly, and professional behavior

Physical Demands: