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Guest Services Specialist - Madison, United States - Catholiccharitiesofmadison
Description
Under the supervision of the Director of The Beacon, the Guest Services Specialist (GSS) serves as the primary link between guests and the services and resources they need, and, in partnership with the director, oversees the daily service delivery operations of The Beacon. The GSS develops and maintains trusting relationships with guests who enter The Beacon and ensures that each guest is tracked and served at their individual entry level. **16-24 hours, with some of those hours being weekend hours** - Coordinates and monitors all things essential to quality and efficient delivery of on-site and off-site services and resources to guests at The Beacon, identifying areas of need or improvement and implementing appropriate changes with director's knowledge
Builds trusting relationships with guests, assisting them with their individual plans by making referrals to appropriate services, and monitoring their well-being
Implements evidence-based empowerment curricula with guest individuals and groups, and facilitates on-site group sessions on relevant topics
Enhances skills and stays informed of current research and best practices in empowering individuals struggling with homelessness through ongoing educational opportunities and training
Develops and maintains close relationships with community service providers by meeting with them periodically in person about effective service delivery
Monitors scheduling of on-site providers to ensure guests receive individual
**Client Services:**
services in a timely fashion
Monitors general needs of full-time staff and helps wherever requested.
Helps with keeping *The Beacon* in clean, sanitized, and orderly condition.
**Professional Operations:**
In partnership with the entire Day Resource Center Team staff and volunteers responsible for ensuring that the experiences of guests at The Beacon are positive, successful, and empowering
Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin
**Qualifications**
Education
Bachelor's or Master's degree in social work or counseling *Preferred
Specific training and/experience with current technology (e.g., Word, Excel, PowerPoint)
Experience
Working with people who have mental health and substance abuse issues
2-3 years case management experience
Experience with homelessness services a plus
Skills
Friendly, welcoming, empathic, tolerant
Demonstrates critical thinking and professional judgment
Ability to work autonomously
Knowledge of Dane County/Madison resources for people who are homeless
Passionate about helping others succeed
Excellent listening and communication skills
**Changing Lives. Serving All. Employing All. The heart of our mission is compassionate, caring services for the poor and vulnerable.**
Catholic Charities was founded in 1946 and is a private, nonprofit organization serving people in an 11 county area in south-central Wisconsin. The agency helps people of all ages deal with mental health issues, face transitions in life, reach for their potential despite special challenges, heal from abuse or addiction and secure emergency services. In 2014, 30,000 people benefited from agency programs provided by 330 employees and 1,000+ volunteers.
We serve those in need regardless of religion, race, social or economic status. We serve and employ persons regardless of sexual orientation, religious, ethnic, racial or social background. We are an Equal Opportunity/Affirmative Action employer. We encourage women and minorities to apply.
Employees enjoy a supportive work environment and competitive pay. Full-time employees are eligible for health and dental insurance, 403(b) retirement savings plan, health cafeteria plan, sick pay and generous paid vacation time. Retirement plan offered to part-time employees working 20+ hours per week, as well as pro-rated sick and vacation time.
Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of diversity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply.
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