- Provides project management for ongoing client sample programs through daily customer communication and contact
- Be an internal liaison for clients so they only need to contact one person
- Empowered to make decisions on behalf of clients to provide superior service
- Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities
- Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
- Onboard new clients by asking appropriate questions and providing SampleKinect training
- Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
- Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
- Coordinates conference calls with client and other areas of Food Solutions as needed
- Contributes to assigned process improvement projects and supports implementation when needed
- 2+ years of direct food testing, high intensity customer service, or other business-related experience
- Experience in a scientific or logistics environment is heavily weighed
- Ability to work on multiple deadlines simultaneously
- Knowledge of other software applications (i.e. SFDC, NIMS) preferred
- 2+ years of direct food testing, high intensity customer service, or other business-related experience
- Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
- Thick-skinned - ability to receive and deliver difficult news
- Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)
- Demonstrated ability to plan, multi-task and prioritize
- Demonstrated teamwork, communication (written and verbal), and organizational skills
- Ability to work independently
- Knowledge of other software applications (i.e. SFDC, NIMS) preferred
- Ability to work to multiple deadlines
- Ability to learn technical chemistry and microbiology testing requirements
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Experience in a scientific or logistics environment is heavily weighted
- Preferred: Bachelor's degree in a scientific, business or related field (or equivalent work experience)
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
- Opportunity to progress your laboratory career
-
Clinical Services Specialist
2 weeks ago
state of indiana Madison, United StatesWork for Indiana · Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitm ...
-
Clinical Services Specialist
1 week ago
state of indiana Madison, United StatesWork for Indiana · Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitm ...
-
Service Product Support Specialist
2 weeks ago
WMH Madison, United States Full timeTake Your Career to New Heights as a Service Product Support Specialist · Why Join Us? · At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth · WMH, Wheeler Material Handling, () is a 35+ year-old organization, a dynamic leader in ...
-
Distribution Services Specialist
2 days ago
The QTI Group Madison, United StatesSummary: · Our client, a leader in the Insurance industry, is seeking a Distribution Services Specialist to join their team on a direct hire basis Located onsite in Madison, the Distribution Services Specialist will manage the delivery of outbound correspondence to internal and ...
-
Human Service Specialist
1 day ago
Tellurian Behavioral Health Madison, United StatesJob description · Job Overview: · Under supervision, the Human Services Specialist is responsible for assisting with the daily functions of the program and client care working within a treatment team model. The Human Services Specialist, following program policies and procedures ...
-
Guest Service Specialist
1 week ago
Mister Carwash Madison, United StatesWorking at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. · Come work for us We're currently seeking a Gue ...
-
Customer Service Specialist
9 hours ago
ACI Building Systems LLC Madison, United StatesJob Type · Full-time · Description · State Bar of Wisconsin Customer Service Specialist (hybrid position) · The State Bar of Wisconsin is searching for a Customer Service Specialist to rotate between our Member Records team and our Lawyer Referral team. You will be the initial ...
-
Service Support Specialist
1 week ago
Krones Madison, United StatesKrones designs, develops, manufactures, and installs both machines and complete packaging lines. We have become one of the leading system suppliers for breweries and beverage producers as well as for the food, chemical and cosmetics industries. Our 16,000 employees worldwide stri ...
-
Guest Services Specialist
9 hours ago
Catholiccharitiesofmadison Madison, United States Part timeUnder the supervision of the Director of The Beacon, the Guest Services Specialist (GSS) serves as the primary link between guests and the services and resources they need, and, in partnership with the director, oversees the daily service delivery operations of The Beacon. The GS ...
-
Distribution Service Specialist
5 days ago
Quartz Madison, Wisconsin, United States PermanentOverview: · Quartz is seeking an energetic, detail-oriented, and self-driven individual to join and support our Distribution Services Unit as our Distribution Services Specialist (DSS) at Quartz. This role will serve as the driving force in providing exceptional deliverance of al ...
-
Client Services Specialist
1 week ago
University of Wisconsin Madison Madison, United StatesJob Summary: · Do you enjoy helping people and their pets? Do you like working in a fast-paced and exciting environment? Then a place on the client services team at UW Veterinary Care is for you Join hospital client services and experience working with a fantastic team of kind an ...
-
Client Services Specialist
1 week ago
University of Wisconsin-Madison Madison, United StatesJob Summary: · Do you enjoy helping people and their pets? Do you like working in a fast-paced and exciting environment? Then a place on the client services team at UW Veterinary Care is for you Join hospital client services and experience working with a fantastic team of kind a ...
-
Senior Compliance Services Specialist
9 hours ago
Spherion Madison, United StatesWe are looking for a Senior Compliance Services Specialist. If you are interested in joining a friendly, collaborative team and looking for a role with opportunities for professional growth, This is an excellent opportunity for you.Recent experience in the field including ERISA/5 ...
-
Senior Compliance Services Specialist
2 days ago
Spherion-South Central WI & Northern IL Madison, United StatesSalary: $ per hour + none · Reference: S_153249 · We are looking for a Senior Compliance Services Specialist. If you are interested in joining a friendly, collaborative team and looking for a role with opportunities for professional growth, This is an excellent opportunity for ...
-
Provider Services Support Specialist
2 weeks ago
Navitus Health Solutions LLC Madison, United StatesJob Description · Job DescriptionPutting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need ...
-
eCommerce Customer Service Specialist
2 weeks ago
Quality Power Solutions Madison, United StatesJob Description · Job DescriptionSalary: · Since 2002, Quality Power Solutions (QPS) has provided end-to-end mission critical power solutions, including expert design, installation and maintenance of UPS systems and generators. QPS works with clients nationwide, and we maintain ...
-
Technical Services Specialist, K&B Taiwan
4 weeks ago
Kohler Co. Wisconsin, United StatesTechnical Services Specialist, K&B Taiwan · Actively encourage, support and manage distributors' Kohler Technical Specialists (KTS) in providing after sales service for Kohler products. · - Provide technical advice on installation, operation, maintenance and trouble shooting fo ...
-
Service and restaurant specialist
1 week ago
Cascade Innovations Verona, United States"The Schwarz Restaurant Group is the gastronomy division of the Schwarz Group companies and is responsible for all restaurants. They serve over 7,000 guests daily at nine locations with a healthy and diverse cuisine. · Are you motivated to provide our guests with a great experie ...
-
Retail Service Specialist
2 weeks ago
O'Reilly Auto Parts Madison, United StatesO'Reilly Automotive - 424 Clifty Drive [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the a ...
-
Retail Service Specialist
3 weeks ago
O'Reilly Auto Parts Madison, United StatesO'Reilly Automotive East Washington Ave [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the ...
Client Services Specialist - Madison, United States - Eurofins Scientific
Description
Company DescriptionEurofins is the world leader in the food, bio/pharmaceutical product testing.
It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services.
With over $2 billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.
The Client Services Specialist position is Full-Time, 1st Shift position, working between the hours of 8AM - 5PM. Candidates within a commutable distance of Madison, WI are encouraged to apply.Job Description
The ideal candidate would possess:
Basic Minimum Qualifications (BMQ):
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
Education/Experience (BMQ):
Other Factors:
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work
What we Offer: