Client Success Specialist(Part-time) - Gilbert, United States - National Pool Partners

National Pool Partners

Verified Company

Gilbert, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Aquaman Pools-East is hiring a Part-Time Client Success Specialist to join its Gilbert, Arizona office
The Swimming Pool Industry is changing and growing, and
National Pool Partners is at the forefront of that change.

Come join a team that is
expanding nationally-offering
growth opportunities-while still retaining
the culture and
feel of a small business.

We are seeking a friendly professional to join our team to answer and attend to customer service calls.

This position requires someone who is able to
_ "smile over the phone"_ and has experience and willingness in dealing with various types of customer calls.

General administrative duties may also be included in this role as needed.

Competencies/Skills:

Ability to work independently and to plan, organize and schedule work
Maintain positive and cooperative working relationships with customers, supervisor, and team members
Attention to detail and strong customer service skills
Dependability, punctuality, and trustworthiness
Requires high tolerance for ambiguity, good judgment, strong work ethic and sense of urgency
Ability to deal with difficult situations in a professional manner
Ability to demonstrate initiative, leadership, and collaboration in a friendly and professional demeanor
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills at all levels of the organization required with strong follow up and follow through
Must be able to manage multiple priorities, assimilating information with accuracy, and consistent attention to detail and follow through on commitments
Proficiency in Microsoft Office products
Physically, the position requires walking, standing, and sitting for long periods of time in an office environment

Duties/Responsibilities:

Provide friendly and timely customer service
Performs front desk, including triage of calls and switchboard
Sells services to customers, with support of Service and Repair teams
Creates invoices and takes payments using company software
Maintains accurate customer files
Track lead sources of all customers
Assist operational roles with customer contact and follow up
Update expired autopay information in appropriate systems
Perform other duties as assigned

Education, Licensure and Experience Requirements:

High School Diploma/GED, or equivalent experience
At least 1year experience in an office environment
Previous experience in a service industry, a plus
Experience working in a fastpaced and highly crossfunctional organization
Familiarity with pool service language and equipment, a plus
Able to pass a preemployment background check and drug test

This is a fast-paced position.

We're looking for a team member who can multi-task, is a problem solver, and doesn't shy away from conflict resolution.

_Good attendance and punctuality are a must._

_This position is In-office in Gilbert, AZ, Tuesday-Saturday 9-3pm
_

Compensation - This
hourly position is paid weekly. You will be provided paid on-the-job training and all the tools to be successful. Starting pay will depend on experience.
$17 hourly

As a valuable part of our team, you will receive an industry-best benefits package that will provide you with support and reassurance both inside and outside of work.

As a part of our team, you will receive industry leading 401K matching, health and dental benefits, life insurance and career advancement opportunities.

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER