Jobs
>
Fort Lauderdale

    Assistant Director of Operations - Fort Lauderdale, United States - Concentra

    Concentra
    Concentra Fort Lauderdale, United States

    3 weeks ago

    Concentra background
    Description

    Overview:


    Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.

    Our mission is to improve the health of America's workforce, one patient at a time.

    Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.


    The Assistant Director of Operations (ADO) ensures optimal level of care and customer service is delivered to all customers at centers and on-sites of responsibility.

    The ADO manages multiple centers and on-sites within a market; one center will serve as the ADO's home base where they will assume Center Operations Director (COD) responsibilities.

    The ADO leads and manages all center support staff and oversees the daily operations of the medical facility within their home center.

    The ADO is also responsible for coordinating center activities, general facility management, overseeing patient flow, and supporting the medical and therapy providers in the delivery of patient care.

    Daily interaction with colleagues and patients is required through hands-on center activity including patient registration, check-out, and patient care.


    Responsibilities:
    Spend 80% of their time performing patient facilitation, ensuring every patient and client is provided exceptional experience, leads by example, and holds staff accountable to service delivery standards
    Support day-to-day execution of the medical model by collaborating with and supporting clinicians to drive optimal clinical outcomes and case closure
    Work with clinicians to support staff competency regarding all patient care needs
    Create a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, continuous improvement, reward and recognition, and patient safety
    Manage key operations metrics and holds staff accountable on Turn Around Time (TAT), Net Patient Experience Rating (NPER), Pearl C4 and other metrics as determined by senior leadership
    Work with leadership to identify gaps and implement process improvement to ensure optimal patient care
    Ensure compliance with state regulations, reporting and facility/equipment meets the standards for optimal patient care
    Coordinate scheduling (including patients, clinicians, and staff) with clinical leadership to ensure efficient and effective clinical support, optimal turnaround times, and exceptional patient experience
    Monitor center status, provide wait time communication, perform white board patient management, and provide service package expectations

    Coordinate and prepare material for Center Leadership Team (CLT) meetings with the goal of improving quality, patient safety, and outlier management.

    Ensure ongoing development to achieve the center's business plan.
    Maintain and cultivate relationships with center clients and payers while responding to requests within 24 hours
    Work with Director of Operations (DO) and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies
    Develop colleague success through all aspects of the talent life cycle for center staff including recruiting, hiring, onboarding, orientation, mentoring/development, engagement, retention, performance management and succession planning
    Drive consistent center communication that will result in optimal patient/customer care, satisfaction, and business outcomes
    Empower and guide CODs to assess center processes and workflows to continuously improve the patient experience, based on review of center performance metrics
    Build and maintain relationships with and between CODs and other center leadership
    Provide regular coaching and feedback to improve colleague performance. Mentor and train current and future leaders. Elevate current leaders to engage in their colleagues' development.
    Oversee and guide CODs in ordering supplies, managing inventory, approving invoices, and selecting local vendors to minimize the cost of outsourced services
    Oversee market coding, compliance, and charge entry practices to maximize reimbursement
    Oversee and ensure that daily currency transactions are reconciled
    Oversee and manage accounts payable, accruals and market financial management
    Work with fellow leadership to gather marketplace trends and competitive information and strategize market growth
    Implement and ensure ongoing compliance with all operational policies, procedures, and training programs in assigned centers and on-sites
    Maintain accountability for implementing and maintaining center programs, policies, initiatives and workflows

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

    Duties, responsibilities, and activities may change at any time with or without notice.


    Qualifications:

    Education Level:
    Bachelors Degree

    Job-Related Experience

    Customarily has at least three or more years of direct management experience
    Prior healthcare experience and/or customer service-related experience preferred

    Job-Related Skills/Competencie
    Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
    Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
    Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
    The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
    Warm, positive, energetic, and professional demeanor
    Effective oral and written communication skills
    Tactful and diplomatic communication style
    Working knowledge of principles and practices of personnel recruitment, selection, coaching, performance assessment, and other aspects of performance management
    Continued focus on self-development
    Proficient in computer applications such as Word and Excel
    Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision
    Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively
    Ability to resolve colleague, client, and patient issues in an effective and timely manner


    Additional Data:
    401(k) Retirement Plan with Employer Match
    Medical, Vision, Prescription, Telehealth, & Dental Plans
    Life & Disability Insurance
    Paid Time Off & Extended Illness Days Offered
    Colleague Referral Bonus Program
    Tuition Reimbursement
    Commuter Benefits
    Dependent Care Spending Account
    Employee Discounts
    This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.
    Concentra is an Equal Opportunity Employer ,

    including disability/veterans
    #J-18808-Ljbffr
  • PrimeFlight Aviation Services Inc

    Director of Station Operations

    3 weeks ago

    PrimeFlight Aviation Services Inc Fort Lauderdale, United States

    **INTRODUCTION** · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · **Perks of the job**: ...

  • Holland America

    Director operations

    3 weeks ago

    Holland America Fort Lauderdale, United States

    Full job description · Job Description · One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medall ...

  • EPM Scientific

    Director of Quality Operations

    3 days ago

    EPM Scientific Fort Lauderdale, United States

    Director of Quality Operations · Location: Fort Lauderdale, Florida · Work situation: On-site · The Director of Quality Assurance and Manufacturing will be responsible for overseeing all aspects of quality assurance, quality control, and manufacturing operations within the pharma ...

  • Segrera Associates

    Director of IT Operations

    1 week ago

    Segrera Associates Fort Lauderdale, United States

    Managed Services Provider (MSP) experience is a MUST. · Submit your CV and any additional required information after you have read this description by clicking on the application button. · OverviewManage the service delivery team's daily activities as well as the dispatch proce ...

  • Marriott International

    Director of Event operations

    3 weeks ago

    Marriott International Fort Lauderdale, United States

    Job Number · Job Category Event Management · Location W Fort Lauderdale, 401 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, Florida, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? Y · Position Type Management · JOB SUMMARY · Manages e ...

  • Marriott Hotels & Resorts

    Director of Event operations

    3 weeks ago

    Marriott Hotels & Resorts Fort Lauderdale, United States

    Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the ad Operations, Director, Event, ...

  • EPM Scientific

    Director of Quality Operations

    2 hours ago

    EPM Scientific Fort Lauderdale, United States

    Director of Quality Operations · Location: · Fort Lauderdale, Florida · Work situation: · On-site · The Director of Quality Assurance and Manufacturing will be responsible for overseeing all aspects of quality assurance, quality control, and manufacturing operations within th ...

  • PrimeFlight Aviation Services

    Director of Station Operations

    3 weeks ago

    PrimeFlight Aviation Services Fort Lauderdale, United States

    INTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you · Perks of the job: · 401(k ...

  • Concentra

    Assistant Director of Operations

    1 week ago

    Concentra Fort Lauderdale, Florida, United States Permanent

    Overview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a tim ...

  • East Coast Facilities, Inc.

    Director of Operations

    3 days ago

    East Coast Facilities, Inc. Pembroke Park, United States

    **Major Areas of Focus**: · The Director of Operations (DOO) has P&L responsibility for their business unit. They are directly responsible for all sales in their region and the employees, equipment, real estate, and general infrastructure required for the fulfillment of those sal ...

  • Hotwire Communications

    Sr Director of IT Operations

    3 weeks ago

    Hotwire Communications Fort Lauderdale, United States

    RESPONSIBILITIES:Drive operations strategy to build a scalable enterprise-grade ecosystem for day-to-day on-prem and cloud operations which includes supporting the 24x7 network operations center (NOC), Service desk, ITIL enablement and desktop services. · Provide installation, c ...

  • AutoNation Headquarters

    Director, Variable Operations

    1 week ago

    AutoNation Headquarters Fort Lauderdale, United States

    Overview: · DESCRIPTION OF POSITION: · Lead team responsible for New Vehicle Pricing and Inventory processes and internal technology products, strategy, analysis in support of various operations teams to outperform the industry. Team is also for responsible for used vehicle ana ...

  • TERH International

    Director of Operations

    3 weeks ago

    TERH International Miami, United States

    POSITION TITLE: Direct of Operations · LOCATION: Miami · POSITION OVERVIEW: We are seeking a highly experienced coffee industry professional with a proven track record in operations and franchise management. Demonstrated ability to expand businesses in the coffee chain sector. A ...

  • Segrera Associates

    Director of IT Operations

    2 weeks ago

    Segrera Associates Fort Lauderdale, United States

    Managed Services Provider (MSP) experience is a MUST. · Overview · Manage the service delivery team's daily activities as well as the dispatch process of service requests. · We expect you to take an active role in ensuring your team completes their tasks in a timely and efficien ...

  • Integro Professional Services, LLC

    Automotive Detail Operations Director

    2 weeks ago

    Integro Professional Services, LLC Fort Lauderdale, United States

    Position Summary: · The Automotive Detail Operations Director position is responsible for managing and directing all activities associated with the processing, quality, and efficiency of the automotive detail operations across the network. Working with regional and location mana ...

  • Integro Professional Services, LLC

    Automotive Detail Operations Director

    2 weeks ago

    Integro Professional Services, LLC Fort Lauderdale, United States

    Job Description · Job DescriptionPosition Summary: · The Automotive Detail Operations Director position is responsible for managing and directing all activities associated with the processing, quality, and efficiency of the automotive detail operations across the network. Working ...

  • AutoNation Headquarters

    Director, OE Parts Operations

    1 week ago

    AutoNation Headquarters Fort Lauderdale, United States

    Overview: · Position Summary: · This position will work at the direction of the VP, Parts. Direct reports will include Regional Parts Directors, Parts Distribution & Logistics Managers, Hub and Warehouse After-Sales Parts Managers and Outside Sales Representatives. This new fun ...

  • Segrera Associates

    Director of IT Operations

    1 week ago

    Segrera Associates Fort Lauderdale, United States

    Managed Services Provider (MSP) experience is a MUST. · Overview · Manage the service delivery teams daily activities as well as the dispatch process of service requests. · We expect you to take an active role in ensuring your team completes their tasks in a timely and efficie ...

  • OBVIUS Robotics, Inc.

    Director of Operations

    3 weeks ago

    OBVIUS Robotics, Inc. Fort Lauderdale, United States

    An exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-held, image guided, robotic technology to democratize vascular access in Central Venous Catheterizatio ...

  • OBVIUS Robotics, Inc.

    Director of Operations

    2 weeks ago

    OBVIUS Robotics, Inc. Fort Lauderdale, United States

    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. · An exciting opportunity to be in the initial stage of establishing manufacturing operations at OBVIUS Robotics, a well-capitalized start up medical device company advancing hand-he ...