Security Dispatcher - Los Angeles, United States - Keck Medical Center of USC

Keck Medical Center of USC

Verified Company

Los Angeles, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Provides support for Security and Parking Services. Ensures delivery of quality services; regulatory compliance, manages operations efficiently and effectively to achieve service and objectives. Process and record emergency and routine calls for service. Operates a computer dispatch system, and monitors alarms systems. Monitor and direct appropriate response to all calls for service, visually monitor system. The Dispatcher of Security Servicers primary objective will be maintaining a safe, secure and threat free environment. Support the framework for the successful implementation and maintenance of our comprehensive security program. Monitor the support of Hospital and clinics security systems and technology effectiveness.

Essential Duties:

Involved receiving and relaying calls for assistance via telephone, radio emergency phones (blue lights) or computer terminal; record keeping and reporting functions.

Answer and prioritize security calls, ensuring clear communication about timing. Coordinate and dispatch staff in response to ongoing and critical needs.
Monitor surveillance equipment, identifying safety hazards and problems and sending staff. Operates a computer dispatch system, and monitors alarms systems.
Monitor and direct appropriate response to all calls for service, visually monitor system. Log and track incidents and suspicious alerts, looking for trends.

Receives and evaluates information and determines the proper course of action and follows a predefined procedure to disseminate (dispatch) the information to various Security or Public Safety entities.

Build and maintain positive relationships with co-workers, employees and faculty/staff, students, vendors, guests, etc. using principles of exceptional customer service.
Follows established protocol regarding notification of campus personnel in the event of emergencies.
Ability to make judgment calls on sensitive, confidential issues. Ability to work under pressure, exuding a mature demeanor while multi-tasking in a deadline-oriented environment with accuracy and consistency. Ability to work independently and meet deadlines.

May provide physical assistance along a staff member, including but not limited to nursing supervisor and/or nursing aid in lifting, transporting, and placing cadavers in a morgue or designated location.

Reviews and follows post orders.
Maintains a positive, professional environment in full compliance with applicable laws, regulations, standards, organizational policies and procedures.

Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations.

Must understand and demonstrate the ability to take protective actions, following established guidelines.
Work closely with other information / communication officers at the University and within the community example local law enforcement.
Ensure the compliance with governmental regulations (HIPAA, FERPA, etc.) and hospital policies. Maintain security documentation as required for outside regulatory agencies (The Joint Commission, HIPPA, CDPH etc.).
Deal with patients and visitors, guide them as required. Ensure the safety of visitors' and employees' vehicles.
Inter-department coordination for day-to-day complaints from operations department. Safe custody of all the documents handed over.
Ensure material/assets are physically verified while coming in and going out of the premises; maintain inventory control register.

Thorough knowledge of emergency procedure Code Red, Code Yellow, Code Green, Code Blue, Code Triage Internal, Code Triage External, Code Silver, Code Pink, and Code Purple.

Check security management logbook periodically for quality assurance.
Keep the security leadership apprised and informed of conditions and security activities in the hospital.
Ensure implementation of company standards as mentioned in Security standard procedure.

In the event of an emergency, the employee holding this position is required to "report to duty" in accordance with the organizations.

Emergency Operations Plan and/or the employee's department's emergency response and/or recovery plans. Familiarity with those plans and regular training to implement those plans is required.

During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts and mobilize other staff members if needed.

All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of co