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    Supervisor - Customer Service - Tempe, United States - The Advertising Checking Bureau, Inc.

    The Advertising Checking Bureau, Inc.
    The Advertising Checking Bureau, Inc. Tempe, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    WHY ACB?

    • 100+ Year Company
    • Industry Leader
    • Fortune 500 Client Base

    POSITION SUMMARY

    The Supervisor position is responsible for providing outstanding customer service to clients through the daily management of a team of approximately 8-12 employees. This highly visible position maintains close client contact and oversees customer service and claim processing for assigned accounts. This position is considered a working supervisor, with daily task related work-required.

    RESPONSIBILITIES

    • Serve as the primary escalated client contact for assigned accounts.
    • Ensure that client and ACB goals are being met with regard to production and customer service.
    • Review and identify potential client-related issues and proactively offer potential solutions.
    • Schedule production and work assignments of team members.
    • Conduct interviews and assist in hiring of team members. Oversee new employee training and orientation.
    • Motivate, coach and develop team members. Provide corrective action as applicable.
    • Create IT tickets and manage related communication. Follow up to ensure resolution on program issues or changes.

    DESIRED EXPERIENCE AND TRAITS

    • Minimum of 3-5 years of demonstrated leadership and supervisory experience in a customer service or production environment
    • Hands-on leader
    • Customer focused
    • Detail oriented
    • Desire to meet and exceed goals
    • Strong communications skills

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