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    NOC Engineer - Plano, United States - Cynet Systems

    Cynet Systems
    Cynet Systems Plano, United States

    3 weeks ago

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    Description
    Job Description:
    • Identification and assignment of ticket requests.
    • Troubleshooting/ Ticket Triage as First point of support.
    • Engaging internal teams, Customer and other third-party companies as needed to resolve.
    • Close incident within SLA guidelines.
    • Communicate ticket status to L2/L3 Team members.
    • Schedule and facilitate triage calls.
    • ssists and Learn from L2 and L3 engineers in the team.
    ctivity List:
    • Creating Service Now tickets and updating incidents with technical first level checks.
    • Raise cases with vendors and telco.
    • Monitoring tools for alerts and issues.
    • Working on Non Critical tasks like running running utilization reports.
    • Pre-staging devices.
    • Implementing non prod changes as per guidance from L2/L3 team members.
    • Working on repeated tasks from the L2 BAU list which has a higher success rate.
    • Low level code upgrade.
    Technical Skills and Expected Qualification:
    • 0 to 4 years of IT Experience.
    • Good Interpersonal skills.
    • Good communication Skills - Written and Verbal.
    • Working knowledge of Infoblox , IP Addressing and DNS Records.
    • Should possess working knowledge of OSI model unto layer.
    • Knowledge with Visio and designing is preferred.
    • Preference to Professional Certification - on an Associate level like CCNA, Food and Beverage Client etc.
    • Previous experience in LAN, F5 and Infoblox is preferred.
    • Willingness to work in 24x7 shift environment.
    Primary Skills:
    • Cisco Networks Routing Switching and Work experience in NOC.
    • rista Network.
    • Monitoring and alerting experience.
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