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    NOC Engineer - Plano, United States - Resource Logistics

    Resource Logistics
    Resource Logistics Plano, United States

    3 weeks ago

    Default job background
    Description
    ( work in 3 shift, rotational, 8:00 am to 4:00 PM, 4:00 PM to midnight, midnight to 08:00 am - no work from home ),

    ( Shifts can be any 5 calendar days of week ( Not limited to Mon to Friday, Public Holidays are working days).

    Job Description


    • Identification and assignment of ticket requests
    • Troubleshooting/ Ticket Triage as First point of support
    • Engaging internal teams, Customer and other third-party companies as needed to resolve
    • Close incident within SLA guidelines
    • Communicate ticket status to L2/L3 Team members
    • Schedule and facilitate triage calls
    • ssists and Learn from L2 and L3 engineers in the team
    BAU Activity List:


    • Creating Service Now tickets and updating incidents with technical first level checks
    • Raise cases with vendors and telco
    • montoring tools for alerts and issues
    • Working on Non Critical tasks like running running utilization reports
    • Pre-staging devices
    • Implementing non prod changes as per guidance from L2/L3 team members
    • Working on repeated task from L2 BAU list which has a higher success rate.
    • low level code upgrade
    Technical Skills and

    Expected Qualification:


    • 0 to 4 years of IT Experience
    • Good Interpersonnel skills
    • Good communication Skills - Written and Verbal
    • Working knowledge of Infoblox , IP Addressing and DNS Records.
    • Should possess working knowledge of OSI model unto layer
    • knowledge with Visio and designing is preferred
    • Preference to Professional Certification - on ssociate level like CCNA, Food and Beverage Client etc
    • previous experience in LAN, F5 and Infoblox is preferred.
    • Willingness to work in 24x7 shift environment
    Primary Skills -


    • Cisco Networks Routing Switching and Work experience in NOC
    • rista Network
    • Monitoring and alerting experience
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