Customer Engagement Specialist - Chicago, United States - Motorola Solutions
Description
Company Overview:
At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.
That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.
We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.
The work we do here matters.Department Overview:
The Customer Engagement Specialist is responsible for working with regional Motorola Solutions customers. The Customer Engagement Specialist will focus on Account Management and support activity within designated territories. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales.
Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results.
Each Customer Engagement Specialist is assigned to a geographic region.**The Customer Engagement Specialist is responsible for working with an assigned territory with Motorola Solutions field sellers.
This role will do the following:
- Partner with Account Executive and provide support to targeted regional accounts with transactional type daily activities
- Develop and maintain favorable relationships with new and existing customers
- Have a working knowledge of pricing strategies for customers within dedicated territories
- Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns
- Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.
- Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets
- Establish trust and build strong business relationships with customers and assigned field team
- Participates in and occasionally lead customer meetings
- Participates on weekly territory calls and make infield visits, as appropriate
- Align with other members of the sales organization to support overall company revenue targets
- Travel, as required. Approximately 10%
Additional Knowledge/Skills:
- Proven sales achievement in a highenergy, phonebased selling environment a PLUS
- Experience developing collaborative relationships
- Closing skills: Winning sales campaigns after they have progressed past Needs Development; closing late stage deals; developing reasons for prospects to act; overcoming late stage deal obstacles; winning confidence and support of late stage new entrants to the sales campaign
- Experience delivering presentations
Desired Behaviors:
- Customer focused; detail oriented
- Ability to maintain a positive attitude in a high stress/fastpaced work environment
- Confidence and willingness to assume responsibility
- Selfmotivated with a high degree of drive and determination
- Strong individual contributor and team player
- Adaptive and flexible (changing technologies, processes, environments)
Basic Requirements:
- Graduating with a Bachelor's Degree on or before June 2024 OR 1+ years of sales/customer service experience
Travel Requirements:
Under 10%
Relocation Provided:
None
Position Type:
New Grad
Referral Payment Plan:
Yes
Our U.S.
Benefits include**:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
**_
EEO Statement_**Motorola Solutions is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
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