IT Support Technician - Houston, United States - Sanderson Pipe Corporation

Description

Knowledge of computer software, hardware and firmware relative to servers, personal computers, local area network/wide area network environments.

Knowledge of VMware vSphere and Horizon infrastructure, vital servers and machines.

• Serve as first point of contact for IT support within the organization
• Skilled at installing and testing computer hardware.
• Ability to perform network backups and coordinate disaster recovery efforts.
• Ability to plan, organize and track projects.
• Ability to work both independently and as part of a team.
• Strong communication skills, both verbally and in writing.
• Ability to diagnose and troubleshoot software and hardware issues and repair or replace damaged computer and network components.
• Maintain a positive and professional attitude at all times, along with the ability to remain flexible.
• Ability to read, understand and comply with the department's policies, procedures, guidelines and practices relating to network and security standards.
• Ability to develop and maintain technical documentation for supported systems.
• Provide excellent customer service and support employees whenever they encounter issues with computers and network devices
• Maintaining and update computer and network equipment in order to track warranty, upgrades and replacement devices
• Help ensure all applicable employees are issued the correct and/or standard computer equipment in a timely manner
• Basic knowledge of phone systems.
• Any and all other duties as assigned